Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I am having trouble syncing all of my devices via iCloud. I…

Customer Question
I am having trouble syncing...
I am having trouble syncing all of my devices via iCloud. I have an iMac, MacBook Air, iPhone and iPad and they all have different data on them -- even though they all appear to be signed in to iCloud. In iMessage, for example, i can see two recent conversations
on all of the devices. But there are other conversations that appear on some and not others. Same thing with the little icons that appear next to them in iMessage. They show up in some and not others. If I enter or edit a phone number on my iMac using Contacts,
it will not always sync it to all my other devices. As far as I can tell I am signed in to my account***@******.*** on all of the devices. I can receive my @mac.com email on all devices without any problem, Can this confusion be because the system has since
(without me asking) created***@******.*** and***@******.*** addresses as well? Would love to straighten this out once and for all.
Submitted: 3 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 42 minutes by:
6/23/2015
Mac Support Specialist: Johnny Mack, Mac Support Specialist replied 3 years ago
Johnny  Mack
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1,353
Experience: 6 years repairing macs and ipods and 3rd level tech support
Verified
Hello there! My name is***** and I will be assisting you today.
log in with your apple id on your computer under "manage you apple id"
copy the link below and select manage id.
make sure that the only email there is your @mac.com email.
https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/109/wa/directToSignIn ?wosid=kJfXByJtbbWm6x946TXx4w&localang=en_US
. When your logged in click at "edit" after "Apple ID and primary email address". Change your email address (if you don´t have another email address, you have to get one). When you have changed your email address you will receive a confirmation email to the your new email address, click on the link "confirm now" in the email. After this step, log out from your account and then log in again to make sure that i works. Next step is to go to www.icloud.com, and try your new account there as well, if it works you can log out.
If everything works this far it's a good sign. Next step is to log in your apple id account on your computer and change back to the email you had before the change, confirm the email you will receive. Log out from your account and log in again to make sure that it works. After this step enter your apple id och password ***** your iphone and see if it works.
If this doesn't work you have to do a factory reset too and after this it will definetly work
Ask Your Own Mac Question
Customer reply replied 3 years ago
Wait, just so I understand you want me to switch it from being @mac.com to something else, like @yahoo.com?
Customer reply replied 3 years ago
I don't even see an option to do that. The @mac.com says it is "verified" and does not let me change it.
Mac Support Specialist: Johnny Mack, Mac Support Specialist replied 3 years ago
Sorry if that was confusing we want to make sure that @mac.com is the only email registered to your apple id. Sometimes the @icloud or @me will be registered and that will throw off the syncing process since icloud thinks its a different account.
Ask Your Own Mac Question
Customer reply replied 3 years ago
It says there is an "Alternate Apple ID" which is***@******.*** but I can't seem to change that either
Customer reply replied 3 years ago
Do I now need to go back to my local computers and devices and make sure they are all set up the same?
Mac Support Specialist: Johnny Mack, Mac Support Specialist replied 3 years ago
Yes we need to make sure they are all using the @mac.com email. If not log them out then power cycle the devices ( turn off then on) and then log to icloud using your @mac.com email. At that point all your info should start syncing. Do this one at a time verifying that each device has the same account,contacts,events etc.
Ask Your Own Mac Question
Customer reply replied 3 years ago
where do I go to do the first part of this task?
Customer reply replied 3 years ago
when I go to iCloud, it tells me that if I log out of iCloud all of my documents will be deleted from the computer
Mac Support Specialist: Johnny Mack, Mac Support Specialist replied 3 years ago
on your ipad/iphone we would go to the settings icon then click on icloud. Then select sign out. From your mac go to the apple icon and select system preferences. From here you will see an icloud icon click and select sign out. For pc click the start or windows icon and select control panel. Then click the icloud icon and select sign out.
Ask Your Own Mac Question
Customer reply replied 3 years ago
This does not seem to be doing anything. Even after I sign out of iCloud and delete all the data from my computer, the random messages in iMessage are still there. And they are still different on each device. I am noticing that many of the ones that are not synced properly are text messages coming from phone numbers as opposed to messages coming from other iMessage/email accounts.
Customer reply replied 3 years ago
I do not see a place anywhere in iMessage to allow me to sync it with my cell phone number so that messages texted to that cell phone number show up in iMessage.
Customer reply replied 3 years ago
you still there?
Mac Support Specialist: John T. F., Apple Consultant replied 3 years ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,706
Experience: 20+ years in the computer/Mac industry
Verified
Hi,
it appears your original expert has opted out for some reason. Do you still need assistance on this issue?
Thanks,
John
Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John T. F. Your Own Question
John T. F.
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,706
3,706 Satisfied Customers
Experience: 20+ years in the computer/Mac industry

John T. F. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

3,706 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have 2 iPhones and 2iPads with the same IDs. When I went
I have 2 iPhones and 2iPads with the same IDs. When I went to use the most recently set up iPad I saw it skipped three weeks of Messages and just started getting messages this afternoon. The iPhone mo… read more
John Castle
John Castle
BSC in Computing Network Management and Design
207 satisfied customers
My iPhone 6 is no longer communicating with my Mac Air - My
my iPhone 6 is no longer communicating with my Mac Air - My phone is not "ringing" on my laptop, nor am I able to "answer" TEXTS using my laptop. Some info stated I had an iPhone 5 although I have a 6… read more
Justin Johnson
Justin Johnson
Owner
2,427 satisfied customers
I cannot get imessage to work, macbook air and it is running
macbook air and it is running on OS but where do i look for operating system. Is that like 11.02. ???? … read more
Jon
Jon
Bachelors Degree
735 satisfied customers
I Have done several purchases - songs from itunes store-
Hi, I Have done several purchases - songs from itunes store- through my ipad pro, but songs do not appear on my macbook pro!. What do I need to do to sync my purchases? … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
944 satisfied customers
IPhone, Ipad, Icloud not updating on my IPhone SE and my
IPhone, Ipad, Icloud not updating on my IPhone SE and my iPad Air. It seems ever since I updated to the newest iOS software, my phone and iPad do not talk to each other any more? I reboot my phone dai… read more
Justin Johnson
Justin Johnson
Owner
2,427 satisfied customers
THIS QUESTION IS. PLEASE, OTHER EXPERTS, DO NOT "STEP ON S
THIS QUESTION IS FOR ASHIK ONLY. PLEASE, OTHER EXPERTS, DO NOT "STEP ON HIS LINES." Just as I think all is well, something else comes up. This time it's the Calendar. When I enter a calendar item—or c… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have iCloud set up and my Photos and iMessage synch
I have iCloud set up and my Photos and iMessage synch between my iMac, MacBook Air, and iPhone.However, I don't think my Keychain is synching between my iMac and MacBook Air. I am assuming that the Ke… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
If my apple id is different icloud than my wife and kids but
If my apple id is different for my icloud than my wife and kids but we share the same id and password ***** iTunes and apps on my phone will my messages go to their ipads still? It did in the past but… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
When I try to add my older @mac.com account to the new
When I try to add my older @mac.com account to the new device iMessage (you can be reached by iMessage at) I receive the alert "this email address cannot be used ? Why is this and how can I fix this p… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My BF has two iMacs (one bought second hand), an iPad mini
My BF has two iMacs (one bought second hand), an iPad mini and an iphone 5. He had an iphone 4 but sold it in order to get his current phone. I found an imessage conversation on his second hand iMac, … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
3,706 satisfied customers
I tried to delete two text messages that were hung on my iPhone
I tried to delete two text messages that were hung on my iPhone 5, but I accidentally deleted all the text messages for that person. Now - all the messages show on my iMessages on my MAC (messages). M… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
3,706 satisfied customers
It appears that I have managed to get all my contacts on icloud
It appears that I have managed to get all my contacts on icloud without knowing it. Now I can't figure out how to get them back on my imac. Have iMac, macbook pro and ipad… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Having an iCloud sync problem... I have four devices: iMac,
Having an iCloud sync problem... I have four devices: iMac, MacBook, iPad and iPhone. For purposes of this conversation, we will call the iMac the "Main computer". This is the device that seems to hav… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
iPad Calendar will not synch correctly with ICal on iMac
I recently purchased a new iPhone 5 and a new iPad. Previously I had an iPhone 3gs. My home computer is an iMac. I have synced my iCal calendar with my old iphone 3gs with no problem. After getting th… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
iCloud syncs between my iPhone and iPad, but does not sync
iCloud syncs between my iPhone and iPad, but does not sync with my iMac, which does have the latest iTunes and Lion versions, and all appropriate boxes have been checked. Can you explain or advise, pl… read more
webpagesby22
webpagesby22
Server Engineer
High School or GED
138 satisfied customers
I am a mac user. I cancelled my MobileMe account some time
I am a mac user. I cancelled my MobileMe account some time ago as it was expensive! Now i have purchased an iPhone and wish to fully sync with my macbook however... the system is totally confused! I c… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have an iPad, iPhone, and iMac and cant seem to get the
I have an iPad, iPhone, and iMac and can't seem to get the calendars to sync. At this point I don't even know which machine the main calendar is on. Can you help me sync these three devices?… read more
Techie_Ben
Techie_Ben
Software Engineer
Master\u0027s Degree
1,444 satisfied customers
I have an error message for my iCloud mail account on both
I have an error message for my iCloud mail account on both my iMac and macbook air. iCloud mail works on both my iPad and iPhone. The computers won't recognize my password.… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x