How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 36864
Experience:  IT Engineer for over 15 years
32989067
Type Your Mac Question Here...
Richard is online now
A new question is answered every 9 seconds

Mike..I normally import my iPhone photos to Aperture...now

Customer Question

Hi Mike..I normally import my iPhone photos to Aperture...now when I connect my iPhone and Aperture opens up, and I hit the import button, i cannot see my iPhone....
Submitted: 2 years ago.
Category: Mac
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you disconnect the iPhone and then on the iPhone hold the power and home button for about 10 seconds until you see the Apple Logo.
Then release and let the iPhone restart.
Then try to import the photos.
Let me know the results please