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Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 13451
Experience:  Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
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I would like to unlock this IPad 2 , we travelled

Customer Question

Hello, I would like to unlock this IPad 2
, we travelled to the USA for a week 2 years ago & bought a SIM card from AT & T . TODAY I PUT A NEW SIM CARD FEOM HERE TOBENABLE THE INTERNET @ nothing happened , so I went to a Aaple shop here in the UK & they couldn't help as they don't have locked things here in UK
Submitted: 2 years ago.
Category: Mac
Expert:  Dustin replied 2 years ago.
Welcome, my name is ***** ***** I will assist you today!
Did you originally purchase the ipad in the UK, or in the USA?
Customer: replied 2 years ago.
Expert:  Dustin replied 2 years ago.
Thank you.. Next question, you mentioned an ipad 2. You could have an original ipad 2, or an ipad air or ipad mini 2. Can you use this link below and check what exact model and version of ipad you have.
Thank you,
Dustin S.
Customer: replied 2 years ago.
Original iPad 2
Customer: replied 2 years ago.
Expert:  Dustin replied 2 years ago.
Thank you..
Now, when you insert the sim. And then hard reset your ipad. ( holding down the sleep wake and home button for 20 seconds.
When the ipad turns back on. Whats the exact, word for word error message you receive?
Customer: replied 2 years ago.
No SIM card installed
Expert:  Dustin replied 2 years ago.
Did you return the Sim card you purchased?
The issue you had was most likely because, you purchased a 4g or 4glte sim card , and the ipad 2 can only run up to a 3g sim card.
You need a 3g sim card for a local provider, such as vodaphone or O2..
For instance, here is a 3g specific sim card.
That will work in your ipad. 4g and 4glte cards, will not.
If you have further questions, let me know.
I strive to provide great service, and greatly appreciate a rating of excellent submitted below this answer when you are satisfied.. I always answer follow up questions.
Dustin S.
Senior Technician and Network Switching Systems Operator / Maintainer.