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The disc can't be burned because an unexpected error occurred

Customer Question
The disc can’t be burned...
The disc can’t be burned because an unexpected error occurred (error code 0x8002006E).
Submitted: 2 years ago.Category: Mac
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Answered in 2 hours by:
6/12/2015
Mac Support Specialist: Mike, Mac Medic replied 2 years ago
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,997
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
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What are you trying to burn and what application are you using?
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Mac Support Specialist: Mike, Mac Medic replied 2 years ago
open Terminal in Applications / Utilities copy and paste this line then hit Return and restart the computer and try burning again: rm ~/Library/Preferences/com.apple.finder.plist
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Customer reply replied 2 years ago
I can't burn anything! In this case it was a data DVD using just the finder to burn, but have tried toast and that doest work either
Customer reply replied 2 years ago
I have done that already, makes no difference!
Mac Support Specialist: Mike, Mac Medic replied 2 years ago
Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information: The exact system Version (listed right under Mac OS X) Processor Memory
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Customer reply replied 2 years ago
Version 10.9.2
3.06 GHz Intel Core 2 Duo
8GB 1067 Mhz DDR3
Mac Support Specialist: Mike, Mac Medic replied 2 years ago
OK 1. Shut down the computer. 2. Unplug the computer's power cord. 3. Wait fifteen seconds. 4. Attach the computer's power cord. 5. Wait five seconds, then press the power button to turn on the computer. 6. Press and hold the Command-Option-P-R keys before the gray screen appears. 7. Hold the keys down until the computer restarts. 8. Release the keys and immediatelyhold down the ‘Command’ + R’ keys on the keyboard during the start up process when you see the Apple Logo you can let go. When the machine boots eventually you will see the OS X Utilities screen., select the Disk Utility and then select Continue. Then in Disk Utility select Macintosh HD in the left column, if there are two or it is named something else choose the first indented item, and then select Verify Disk on the right. If that says “OK” in green type then select Repair Permissions. If all is ok restart and go to the Aple Logo to App Store and run Updates to get to 10.9.5 you are behind, then try again
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Customer reply replied 2 years ago
OK, but i have already tried the unplug & replug etc. I haven't zapped the pram & the command +R. I can try these thinks and download updates but this is going to take time. I am in the UK and it is close to the end of the day and I have work to finish. I suggest that we will have to pick up with this on Monday!
Mac Support Specialist: Mike, Mac Medic replied 2 years ago
No problem come back when ready
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Customer reply replied 2 years ago
Hi Mike. Sorry for the delay. I have tried all you suggested and I am still having the same problem. Now on 10.9.5 and permissions repaired.
Customer reply replied 2 years ago
Hey Mike, I am pretty unhappy! I have tried everything you suggested (which has taken a lot of my time) I still have the problem and just checked my bank account and the full fee has been charged! I thought I would only be charged when my issue was fixed? Do I ask for a refund?
Mac Support Specialist: Mike, Mac Medic replied 2 years ago
You can still get a refund. OK if you did all that and your system is up to date in that case you should try using an aircan or disk cleaning system to make sure that is not the problem. If the problem persists you probably need to replace it or get an external drive they are very cheap now.
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Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,997
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Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

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