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I have this white screen and no response other than I can…

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I have this white...
I have this white screen and no response other than I can move the arrow with the mouse.
Submitted: 3 years ago.Category: Mac
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Answered in 15 minutes by:
6/12/2015
Mac Support Specialist: Mike, Mac Medic replied 3 years ago
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
Verified
So you tried this correct?
Restart the computer and immediately hold the Shift key until you see the Apple Logo. This is called Safe Boot and it will attempt repairs. If you get to the login screen put in your user/pass then when it boots up, restart the normal way. Let me know what happens after.
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