Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Trying to get my macbook pro to boot up past the grey screen.

Customer Question
The apple logo shows up...
trying to get my macbook pro to boot up past the grey screen. The apple logo shows up and line below starts up and then a few minutes late it goes away
Submitted: 3 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 3 years ago
OS X Yosemite and the MacBook Pro is from 2011
Answered in 20 minutes by:
6/11/2015
Mac Support Specialist: Jins M. N., Computer Hardware Engineer replied 3 years ago
Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Mac
Satisfied Customers: 3,120
Experience: Mac Expert, 7+ years of experience in installation and trouble shooting of mac osx and apps
Verified
Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.
First safeboot your system by following below steps:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
Wait while safe mode boots up. It will take a lot longer than regular OS X.
Log in (press shift-enter instead of enter after putting in your password ***** log in without login items.)
You are in safe mode
Safe mode will run disk repair, and ignores the cache of kernel extensions. If you can boot into safeboot mode without problem, please restart the system and boot normally.
If you're unable to start your Mac in Safe Boot mode, or your Mac starts in Safe Boot mode, but it won't start up normally, you can try the following:
Reset PRAM : http://macs.about.com/od/usingyourmac/qt/Reset-Pram.htm
Reset SMC : http://macs.about.com/od/usingyourmac/qt/Resetting-The-Smc-System-Management-Controller-On-Your-Mac.htm
Regards
Jins
Ask Your Own Mac Question
Customer reply replied 3 years ago
the progress goes about half way and then disappears as well as the apple logo and then it's the grey screen again
Customer reply replied 3 years ago
progress bar
Customer reply replied 3 years ago
hello?
Mac Support Specialist: Jins M. N., Computer Hardware Engineer replied 3 years ago
Then you should try Internet Recovery option. You can start the internet recovery reinstall process from either a shutdown Mac, or by rebooting the Mac.
Immediately after hearing the Mac boot chime, hold down Command+Option+R keys ( *if you see the Apple logo you waited too long and need to reboot and try again)
OPTIONAL: You may or may not see an option to join a wi-fi network, this depends on whether the Mac can access any saved networks from OS X or not
When you see a spinning globe icon, Internet Recovery mode has been entered with a message saying it can take a while, a progress bar appears as the recovery functions are downloaded
When finished downloading, you’ll see the familiar “OS X Utilities” screen, choose “Reinstall OS X” to begin the re-installation process of the Mac operating system
Select the destination and complete the re-installation (or installation) of OS X as usual
You’ll notice the version of OS X that can be reinstalled this way is shown in the icon or listed under the “Reinstall OS X” option, and that version will match whatever version of OS X came preinstalled on the Mac. For example, if the Mac shipped with OS X Mavericks but is now running OS X Yosemite, then OS X Mavericks would be the version that reinstalls through the Internet Recovery reinstall process.
For Macs that do not currently have an operating system found or installed, the option will show as “Install OS X” rather than “Reinstall OS X”.
Regards
Jins
Regards
Jins
Ask Your Own Mac Question
Customer reply replied 3 years ago
will this erase all of my files by re-installing?
Mac Support Specialist: Jins M. N., Computer Hardware Engineer replied 3 years ago
No it will not erase your files and settings if you select Re Install option.
Regards
Jins
Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jins M. N. Your Own Question
Jins M. N.
Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Mac
Satisfied Customers: 3,120
3,120 Satisfied Customers
Experience: Mac Expert, 7+ years of experience in installation and trouble shooting of mac osx and apps

Jins M. N. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
It's only restarting,won't sign on. I put in hardware
It's only restarting,won't sign on. I put in hardware checking disk and on the pass 3 I got error 4MEM/65/40000000 0x84480198 … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I INSTALLED SOME UPDATES IN MY RECENTLY NEW IMAC AND NOW IT
I INSTALLED SOME UPDATES IN MY RECENTLY NEW IMAC AND NOW IT WILL NOT RESTART !! THE "START UP LINE" IS STUCH AT HALF WALF WAY !!! THEN IT STOPS !!… read more
comp_audio
comp_audio
Microsoft 365 Ambassador
211 satisfied customers
When i try to share photos on apple photos, it doesn't work
when i try to share photos on apple photos, it doesn't work properly. It might share one of 2 of the photos i selected. Then when i go into the shared album and try to add more photos, it just says in… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
When I hold down cmd S at startup, the screen is full of
When I hold down cmd S at startup, the screen is full of code, then the screen over writes the code with a white screen. Black screen code with white screen code on top of same page.… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I unstalled yosemite from my iMac now I just wanted to wipe
i unstalled yosemite from my iMac now I just wanted to wipe it clean and it was so slow on startup it took 20 minutes to load up. But I cannot re boot it at all just get a grey screen with a line. The… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
MacBook Pro screwing up grey screen then crazy screen ran pram
MacBook Pro screwing up grey screen then crazy screen ran pram ran safe open ran testing no problems now iPhoto won't open… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
. My imac has thick purple vertical lines that appear when
. My imac has thick purple vertical lines that appear when trying to start up the mac. It holds few minutes, goes to a blank grey screen and then shuts off and reboots.… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My son has a Mac Book Pro that we purchased in 2011. Its A1278
My son has a Mac Book Pro that we purchased in 2011. Its A1278 model number. When he tries to boot up, it just shows a load bar and a grey screen but never goes past it. Trying to avoid going to Apple… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
MacBook pro 3,1 late 2007. Just changed the hard drive and
MacBook pro 3,1 late 2007. Just changed the hard drive and took to apple to reinstall OS X. All was working fine, tried to restore my time machine back up. On the restart it got to the blue screen and… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
Customer: Good afternonn get to my login account I am at the
Customer: Good afternonn get to my login account I am at the very first part of when a macbook starts up which is the apple logo but it stays on there. Its the grey screen with the apple logo and belo… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
My macbook pro is also booting into a blu screen. I have reinstalled
My macbook pro is also booting into a blu screen. I have reinstalled the OS 2 days ago, things were fine, then last night it went nuts and all of today it will only boot into a blue screen or the grey… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My Macbook Pro is an early 2011 model bought in Jul 2011, 8GB
My Macbook Pro is an early 2011 model bought in Jul 2011, 8GB Ram, 2.2GHz, 256GB SSD and bought online, running on Lion and all softwares and Apps are updated. I have experienced grey screen since Nov… read more
Tom
Tom
3 years college
642 satisfied customers
i have a 2010 macbook pro. was running fine one minute, then
i have a 2010 macbook pro. was running fine one minute, then closed screen, reopened minutes later frozen. i powered off, and when restarting in goes from grey screen with apple logo and wheel spinnin… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
My Macbook Pro is not booting properly. It first does the chime
My Macbook Pro is not booting properly. It first does the chime then shows the Apple logo on a white screen. Then after a while, it still has the Apple logo on a white screen, but with the loading whe… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
my macbook pro that bought in early 2011 is not laoding. IT
my macbook pro that bought in early 2011 is not laoding. IT comes to a grey sceen with logo and when i try safe boot (Shift+Command +V) it load in (safe) text mode and ends at a point where the last f… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
I have a Mac Pro (with tower) that I bought in December 2008.
I have a Mac Pro (with tower) that I bought in December 2008. Lately, whenever I try to start it up, it cuts out within a few seconds to a few minutes. Today the only procedure that worked even part w… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
My imac G5 screen greys out and shows a message along the lines
My imac G5 screen greys out and shows a message along the lines of "your comuter needs to shut down please press reset or hold power button" this is in several languages and occurs within 10 minutes o… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
My Mac Pro has stop reponding I get a grey screen with the
My Mac Pro has stop reponding: I get a grey screen with the apple logo and a permanently turning wheel when I start it up. It started a few days ago with growling, then longer and longer time to boot … read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x