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Why can't I access Charles Schwab with Firefox?

Customer Question
Why can't I access Charles Schwab with Firefox?
Submitted: 3 years ago.Category: Mac
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Answered in 17 minutes by:
6/7/2015
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 3 years ago
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 41,198
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Was the website www.schwab.com working previously with Firefox on your computer?
Is there any error or message?
Is the website www.schwab.com currently working with Safari on your computer?
If you have another device, such as a tablet or smartphone, is the website www.schwab.com currently working on that device?
Please reply at the box below. Thank you.
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Customer reply replied 3 years ago
It works on my iPhone and Safari on several mac's and PC's. it is an issure with firefox and charles schwab.
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 3 years ago
Do you mean the website www.schwab.com does not work with Firefox on both the Mac's and the PC's? Please reply at the box below. Thank you.
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Customer reply replied 3 years ago
yes
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 3 years ago
That's strange. Right now, I am able to go to the website www.schwab.com with Firefox on my computer.
When was the last time the website whttps://www.schwab.com/ was working with Firefox on your Mac computer? How about on your PC computer?
What happens when you go to the website whttps://www.schwab.com/ now on your mac or windows computer? What does it show?
Please reply at the box below. Thank you.
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Customer reply replied 3 years ago
https://www.schwab.com/public/schwab/client_home
gives me a blank screen.Never mind. I will just keep changing browsers
I understand the payment process.
Thank you.
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 3 years ago
You're welcome. The website
https://www.schwab.com/public/schwab/client_home
is currently working with Firefox on my computer.
Have you tried to clear cache in Firefox, and/or Reset / Refresh Firefox?
And/or you can use the Chrome browser, I think Chrome is the best.
Do you still need help with this? And/or do you have any other computer question/issue I can help with today?
Are you satisfied with my help? And/or do you still need help with this? Please reply at the box below. Thank you.
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Customer reply replied 3 years ago
thank you - I no longer want to receive these followup emails.
Please unsubscribe en
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 3 years ago
You're welcome. I'm sorry, I was just trying to help since you came here asking for computer support. No problem. If you need help with anything else, please come back any time; we guarantee our service. Thank you.
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