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Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11047
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Good morning Any suggestions about how to get my iPad to resolve

Customer Question

Good morning
Any suggestions about how to get my iPad to resolve the iCloud password *****? That is I keep getting a " enter your password" but it will not accept the password ***** though I know it is correct.
I have heard this started as a result of some apple update, can't confirm but nothing I try will resolve
My thanks for your help
Ken Mixon
Submitted: 2 years ago.
Category: Mac
Expert:  Ashik replied 2 years ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
Are you able to use your iPad regardless of the password ***** message ?
Customer: replied 2 years ago.
Yes. However I also get the message iPad haven't backed up in 5 weeks
iPad functions other than the 2 things I have already stated
Thank you
Expert:  Ashik replied 2 years ago.
First we can reset your iPad and see if it works or not. Press and hold down the Power button and Home button at the same time until it shows the Apple logo. When you see the Apple logo, release the buttons and let it boot. Ignore the slide to turn off message when you see it and let reboot.
Then go to Settings > General > Reset and tap Reset All Settings.
Please let me know if that didn't work, so we can continue troubleshooting.
Customer: replied 2 years ago.
I did as you suggested
And reset iPad
However still can not get into iCloud
Should I just delete this iCloud account and create a new one
Will that solve problem?
Expert:  Ashik replied 2 years ago.
Yes, that was my next suggestion. Goto Settings > iCloud and delet the account from there. Let me know once you did that
Customer: replied 2 years ago.
Well, just found out in order to delete iCloud account
You have to enter your password ***** Since it will not accept the password, I can't delete
So I'm back to where I started
Expert:  Ashik replied 2 years ago.
Yes, it will ask for password ***** Find My iPad is enabled.
I want you to reset the iCloud password ***** the account shown under Settings > iCloud, from here one more time -->
Are you able to successfully change the password ?
Customer: replied 2 years ago.
Password ***** iCloud will not accept new password
I have tried this beforeI will now take iPad to Apple Store
iPad haven't been backup in. A couple of weeks
Expert:  Ashik replied 2 years ago.
Are you able to login to with new password ?
Expert:  Ashik replied 2 years ago.
Ok, Since I couldn't solve your problem, you can contact***@******.*** for refund.
You don't have to rate the anything if you are not satisfied.
Customer: replied 2 years ago.
Sorry it didn't work out as planned
Thanks for what you did
Expert:  Ashik replied 2 years ago.
I understand. No problem.
Have a great day,