Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I am tryng to print documents from my IMac Pro laptop

Customer Question
, but my HP Officejet...
I am tryng to print documents from my IMac Pro laptop , but my HP Officejet Pro 8500 Wireless system will not allow me to print. I have downloaded the necessary drivers, but cannot exicute the final installation. I get a message that Microsoft is not compatible with OS X . I installed the Microsoft Suit for Macs in order to work with my clients. I can print from my desktop IMac but not my laptop. How can I solve this problem?
Submitted: 3 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
6/4/2015
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 3 years ago
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 41,259
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Are you able to open the documents on the laptop?
Are you able to print anything else on the laptop, such as printing a website, or a picture, etc.?
What's the Mac OS X version on the laptop, such as 10.6, 10.7, 10.8, etc.?
Please reply at the box below. Thank you.
Ask Your Own Mac Question
Customer reply replied 3 years ago
I am not nterest in any kind of deal. Please cancel everything.
Joel
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 3 years ago
I'm sorry, I'm not sure what you mean. Monthly support subscription plan is only optional. This is a one-time support session per your request. Please let me know; don't worry, we guarantee our service.
I can fix this printing issue right now for a one-time fee only. Please reply at the box below. Thank you.
Ask Your Own Mac Question
Customer reply replied 3 years ago
Cancel
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 3 years ago
I'm sorry; you came here and asked us for help with your printer / computer issue. But no problem, we are canceling / refunding this per your request. If you still need help with this issue with anything else, please come back any time as you wish; we guarantee our service. Thank you.
Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Unable to connect my iPad to the HP Photosmart 5520, what to
Hi, I just connected my HP Photosmart 5520 through wireless. I am able to print (through wireless) via windows laptop but unable to print via iPad. Error message reads 'no air printer found'. It is pr… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
Need my ipad to print wirelessly to HP officejet 6500 e709n..
Need my ipad to print wirelessly to HP officejet 6500 e709n.. tried Hp home and biz print .. no luck… read more
Cris
Cris
62 satisfied customers
Officejet Pro L7555 I keep getting a message that the printer
Officejet Pro L7555 I keep getting a message that the printer is not connected to our computer. We have not disconnected or reconnected the printer for a long time and it was working until recently. T… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
I have a MacBook Pro. I am using with an HP Officjet J3680
I have a MacBook Pro. I am using with an HP Officjet J3680 "All-in-One. The MacBook Pro recognizes the combo HP printer/scanner/fax. However when I scan, the image feeds, but I get an "unknown error" … read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I have a IMAC G5 /2.0 / 512 MB / 160 GB running OSX v10.4.11.
I have a IMAC G5 /2.0 / 512 MB / 160 GB running OSX v10.4.11. Purchased a HP printer requiring OSX 10.5.8 , 10.6 (did not see this at the time). Local MAC dealer informed me I had no choice but to pur… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have the HP c3100 which prints great wirelessly and my wireless
I have the HP c3100 which prints great wirelessly and my wireless network. However, when I try to print via my iPad (4.2) I click on "Print" then "Select Printers" and then it searches for available p… read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor\u0027s Degree
687 satisfied customers
Greetings I am a Mac user. I also own an HP Officejet Pro
Greetings: I am a Mac user. I also own an HP Officejet Pro 8500 all-in-one.....networked with an Airport Extreme and a Netgear Wireless USB adapter for my iMac (OS X 10.5.8). My trouble is that I keep… read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor\u0027s Degree
687 satisfied customers
I just purchased a new HP Officejet Pro 8500 wireless and could
I just purchased a new HP Officejet Pro 8500 wireless and could not get connection to work. I connected direct to iMac OX 10.6 and will not print from computer.… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Just purchased HP Office Jet Pro 8500 and the printer is printing
Just purchased HP Office Jet Pro 8500 and the printer is printing everything to far left on the page even though on my MacPro it looks centered.… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
I have a HP Officejet Pro 8500 Wireless printer and it is not
I have a HP Officejet Pro 8500 Wireless printer and it is not printing correctly. It prints pages of codes. I keep having this problem from time to time, and don't know how to correct it. How can I co… read more
loadedmind
loadedmind
Senior Systems Administrator
Associate Degree
1 satisfied customers
I have an IMAC with Mac OS x 10.6 Snow Leopard and need to
I have an IMAC with Mac OS x 10.6 Snow Leopard and need to install my new printer, HP OFfice jet Pro 8500 wireless Your information states not to use the CD. Can you assist me in the install? Thank yo… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
i have owned an imac for a few years, as well as my HP photosmart
i have owned an imac for a few years, as well as my HP photosmart C5180. everything was just fine between the two, until i upgraded my computer with snow leopard, and i can no longer scan with my prin… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
I cant get my MAC OS X to recognize the scanner function on
I can't get my MAC OS X to recognize the scanner function on my A909 HP OfficeJet Pro 8500 wireless. Print functions work fine...jut not scanner. I deleted and added printer, but when I open the Print… read more
Travis
Travis
Director of Design
Bachelor\u0027s Degree
757 satisfied customers
HP Help, An iMac that we purchased in 1994 had its power supply
HP Help, An iMac that we purchased in 1994 had its power supply go bad but the hard disk was not harmed. All my files and documents were retrievable. I just purchased a new iMac with Mac OS X 10.6.2 a… read more
Pat
Pat
Bachelor\u0027s Degree
171 satisfied customers
Have a new imac with snow leopard installed. have a new hp
Have a new imac with snow leopard installed. have a new hp office jet pro 8500. Connection between mac and printer works fine. fax works fine. But am unable to scan. i get a message that says "ERROR S… read more
John P
John P
Bachelor's Degree
422 satisfied customers
I am using a MacBook laptop and an older iMac connected to
I am using a MacBook laptop and an older iMac connected to a wireless D-Link network. I want to run the print server on both with an HP 5180 printer. I was assured by the sales reps that this device w… read more
Thomas Z
Thomas Z
Bachelor's Degree
126 satisfied customers
Im trying to ascertain if, in fact, I have all I need to print
I'm trying to ascertain if, in fact, I have all I need to print from my imac (OSX 10.5.6) G4 to an HP OfficeJet 7410. Specifically, in trying to print from InDesign (CS3), in the print dialogue box, I… read more
Tom
Tom
3 years college
642 satisfied customers
I am trying to connect my iMac to an HP Officejet Pro ...
I am trying to connect my iMac to an HP Officejet Pro L7780. It is connected thru a wired ethernet hub. The scanner works fine but it won''t print from the mac, I just get a communications error. Prin… read more
Aggie Mac Master
Aggie Mac Master
Bachelor's Degree
228 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x