Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Quark 2015 worked fine few days after new install last

Customer Question
Quark 2015 worked fine for...
Quark 2015 worked fine for a few days after new install last week. Now I get the dreaded spinning ball. Cannot even get into preferences. Quark can't even see itself for updates. I really need to get back to work - and with confidence in the new program.
Submitted: 2 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
6/4/2015
Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
dresteve2000
dresteve2000, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1,557
Experience: 10+ years of experience in electronics and computers
Verified
Hi, I am A. Stevens here to help with your question! I should be able to assist you to re install. Would you like to connect remotely so I can assist you to do this?
Ask Your Own Mac Question
Customer reply replied 2 years ago
for now, lets try type.
Customer reply replied 2 years ago
How familiar are you with Quark 2015 in the Mac world?
Customer reply replied 2 years ago
Its now 12:21. The page time is stuck on 12:09...
Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
We are still connected. I am quite familiar, this issue often time is caused by something in your profile (typically permissions) that cause Quark not to be able to open.
Ask Your Own Mac Question
Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
Re-installing usually does the trick to fix the system files, but if it doesn't you would either have to repair the permissions on your profile using disk utility or create a new profile.
Ask Your Own Mac Question
Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
Although many times I have seen the disk utility repair not work correctly...often times people have to create another profile and move their data over.
Ask Your Own Mac Question
Customer reply replied 2 years ago
Permissions can be found where?
Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
Open the Disk Utility application in OS X (located in /Applications/Utilities/)Select the disk from the left side menu to repair permissions forGo to the “First Aid” tab and click the “Repair Disk Permissions” button and let the process run from start to finish – this may take a while depending on the size and speed of the hard driveRepair Disk Permissions in Mac OS XYou will likely see multiple messages stating that various files and directories have been “Repaired” after finding differing permissions, which will look something like this:Permissions differ on “Applications/.DS_Store”; should be -rw-rw-r– ; they are -rw-r–r–Repaired “Applications/.DS_Store”Group differs on “Library/Printers/PPDs/Contents/Resources”; should be 80; group is 0.Repaired “Library/Printers/PPDs”When finished, you will see a “Permissions repair complete” message appear in the Disk Utility console. If you have multiple hard drives or volumes attached to the Mac, you may as well run the process again on the other drive while you’re in here.
Ask Your Own Mac Question
Customer reply replied 2 years ago
After running "Repair Disk" (took a few secs) got a long list of what it checked. All appears to be good.
Customer reply replied 2 years ago
Do not see a “Permissions repair complete” message...
Customer reply replied 2 years ago
Its now 12:41, do I need to restart? I just tried launching Quark and it failed...
Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
Yes please try giving it a restart.
Ask Your Own Mac Question
Customer reply replied 2 years ago
If I restart, I will loose you.
Customer reply replied 2 years ago
Tried "Repair Disk Permissions" got a different result. It does say "Permissions repair complete". this is the log: Repairing permissions for “Mark's Mac”Warning: SUID file “System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAgent” has been modified and will not be repaired.Group differs on “Library/Printers/InstalledPrinters.plist”; should be 80; group is 0.Permissions differ on “Library/Printers/InstalledPrinters.plist”; should be -rw-rw-rw- ; they are -rw-r--r-- .Repaired “Library/Printers/InstalledPrinters.plist”Permissions differ on “Library/Java”; should be drwxr-xr-x ; they are drwxrwxr-x .Repaired “Library/Java”Group differs on “Library/Preferences/com.apple.alf.plist”; should be 80; group is 0.Repaired “Library/Preferences/com.apple.alf.plist”User differs on “Applications/.DS_Store”; should be 0; user is 501.Permissions differ on “Applications/.DS_Store”; should be -rw-rw-r-- ; they are -rw-r--r-- .Repaired “Applications/.DS_Store”User differs on “private/var/db/displaypolicyd”; should be 0; user is 244.Group differs on “private/var/db/displaypolicyd”; should be 0; group is 244.Repaired “private/var/db/displaypolicyd”
Permissions repair complete
Customer reply replied 2 years ago
Is this helpful?
Customer reply replied 2 years ago
Signing off :-(
Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
Sorry I'm in between questions right now and not getting the notice that you had responded. Apologize for that
Ask Your Own Mac Question
Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
You can find me again when you get back online via your Just Answer account or the link you can find in your email also
Ask Your Own Mac Question
Customer reply replied 2 years ago
I had to sign off. I was online with you for an hour and my questions to you went un answered. "Is this helpful" (the code), and if I restarted, per my suggestion and your agreement, you did not respond to my concern that you would loose me...I needed more attention than you were able to offer.My problem was urgent because the computer is key to my work flow. With Quark down, I was down. I sought out another specialist who determined my Quark was fine and that one of my hard drives was in conflict with it whereby crashing Quark. Unplugging this drive from my network restored my work flow.
Mac Support Specialist: dresteve2000, Computer Hardware Engineer replied 2 years ago
I understand...sorry we got disconnected. Glad you got it working now...
Ask Your Own Mac Question
Was this answer helpful?
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I want to continue to use Illustrator CS5. My old ten year
My old ten year old I Mac has to be replaced, I want to continue to use Illustrator CS5. The CS5 will not work with new High Serria 10.13.4 operating system. What is the last Apple operating system that will support CS5? … read more
Jon
Jon
Bachelors Degree
630 satisfied customers
My iPad is asking for my id and I keep putting it in but
my iPad is asking for my id and I keep putting it in but says its the wrong password ***** now I'm locked out for 15 minutes and I can't figure out how to change the password. my phone works w same pa… read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
My ipad screen resolution is pretty poor. Not sure. Few
my ipad screen resolution is pretty poor. JA: What Operating System (OS) are you running on your iPad? Customer: not sure JA: How long has this been going on with your iPad? What have you tried so far… read more
Jon
Jon
Bachelors Degree
630 satisfied customers
A few days ago i found my cell phone after misplacing it in
a few days ago i found my cell phone after misplacing it in a work office. When i opened it the internet was blocked giving a 800 number to contact to an Apple Tech. After talking to an overseas perso… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
I have a new iPad. I'm trying to use my subscription to
I have a new iPad. I'm trying to use my subscription to login and I can't figure out how to do that … read more
Jon
Jon
Bachelors Degree
630 satisfied customers
Can't remember keychain passwords. IMac pro. IOS I think. 3
Just need the keychain boxs to go away so I can use my laptop… read more
Ashik
Ashik
Master\u0027s Degree
5,100 satisfied customers
My phone is locked and anothere technician was trying to
my phone is locked and anothere technician was trying to help me but was not able to. i forgot me passcode and my iTunes password. So they said I had to wait a couple of days. just wondering what I ne… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
97 satisfied customers
Getting calls from Apple support 800 917-9837. Is this an
Getting calls from Apple support(###) ###-#### Is this an authentic number or could this be a scammer? … read more
Jon
Jon
Bachelors Degree
630 satisfied customers
Is for my son iPad mini. Am writing from my phone because
No. Am writing from my phone because the iPad is lock. … read more
Cris
Cris
60 satisfied customers
I have an iphone 6; it was disabled because I made multiple
I have an iphone 6; it was disabled because I made multiple attempts to put my 6 digit security code...which I thought I knew so well. Anyway, it told me … read more
Justin Johnson
Justin Johnson
Founder
2,013 satisfied customers
Do you nhelp with iPhones? It is an iPhone 6. I just
I just received Tuesday, I put the simcard in, pressed the button, and got to where they said to put a passcode in what passcode??? … read more
Jon
Jon
Bachelors Degree
630 satisfied customers
Need to reset passcode Keep getting error messages with
Need to reset passcode Keep getting error messages with Itunes … read more
Justin Johnson
Justin Johnson
Founder
2,013 satisfied customers
Activation help. IPad about 10 y.o, asking me to activate it
iPad about 10 y.o, asking me to activate it as something happened I am not sure but I forgot my password, my ID on that iPad is … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
The activation lock requires my Apple ID and password that I
Hi the activation lock requires my Apple ID and password ***** I used to set up the iPad. I don't remember either one I've never had this issue before. What do I do next … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
97 satisfied customers
I have forgotten my apple id. I don't know
I have forgotten my apple id JA: When did you last change your password ***** Apple ID? Customer: I don't know JA: Did you try resetting through Apple's online account reset tool? Customer: yes JA: An… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
97 satisfied customers
Its not the TV. Im trying to install the LG Ultra Slim
Hi! Its not the TV. Im trying to install the LG Ultra Slim Oartable DVD Writer GP65 on my mac, and it doesn't recognize it. … read more
Justin Johnson
Justin Johnson
Founder
2,013 satisfied customers
I am unable to reset my password it is not recogonizing my
I am unable to reset my password ***** is not recogonizing my email … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
100 satisfied customers
I bought a new iphone (6) and when I went to log on to
Hi, I bought a new iphone (6) and when I went to log on to download my stuff that I'd loaded onto the icloud, I put in the wrong password. So I requested for 'recovery.' This was almost two weeks ago … read more
Justin Johnson
Justin Johnson
Founder
2,013 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x