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Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Just downloaded an 1minute

Customer Question

just downloaded an 1minute iMovie on to a flash drive ....used the usb port to play says it has no photos ...its formatted for mp4
Submitted: 2 years ago.
Category: Mac
Expert:  Jason Jones replied 2 years ago.

If anyone wishes to ask Jason a question directly,
they can do so at the following page:

My name is Jason. I look forward to helping you today.
May I take a look at the video? I will verify that it is encoded correctly and re-upload it for you.
Please, be forewarned that the site is not secure:
- Click the following link:
- Upload the file to that website
- Once it is uploaded, the resulting page will display a "File ID" number.
- Please, give me that "File ID Number"
I look forward to your response.
Thank you,
Customer: replied 2 years ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Jason Jones replied 2 years ago.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Customer: replied 2 years ago.
No don't want too .... Getting frustrated want to be done now.....sorry not worth please tab me out....$5.00
Expert:  Jason Jones replied 2 years ago.
I don't understand what you are referring to about the $5.
If you wish, I can send up a full refund request.
May I remote in at no extra cost?
Customer: replied 2 years ago.
No ....remote ...oh $5 was the deposit....yes full refund thank you
Heading back to the Apple Store right now
Expert:  Jason Jones replied 2 years ago.
Thank you.

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