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I was on safari when it locked out, an error message keeps…

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I was on safari when...
I was on safari when it locked out, an error message keeps coming up telling me to phone this number 1(###) ###-#### ***** my computer has been compromised. is this an actual help number or some kind of scam?
Submitted: 2 years ago.Category: Mac
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Answered in 5 minutes by:
6/1/2015
Mac Support Specialist: John T. F., Apple Consultant replied 2 years ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,538
Experience: 20+ years in the computer/Mac industry
Verified
Hi, that is indeed a scam so you should not call it. Can you tell me the exact version of OS X you are currently running, please? Click the Apple logo in the menu bar at the top left of the screen Select "About This Mac" In the window that opens, look for the "Version" information. Please let me know what it says. Thanks,John
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Customer reply replied 2 years ago
I have Mac OS X, 10.7.5
Mac Support Specialist: John T. F., Apple Consultant replied 2 years ago
Thanks! Quit Safari if it is still running. Press and hold the Shift key down while starting Safari and verify it is performing normally. Click "Safari" in the menubar Choose "Reset Safari" On the dialog window that opens, all options should be checked except the following (if they exist)- Remove saved names and passwords- Remove other AutoFill form text Click "Reset" When it's done, restart Safari, and see if the issue is resolved. John
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John T. F.
John T. F.
John T. F., Apple Consultant
Category: Mac
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