How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John T. F. Your Own Question
John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 3045
Experience:  20+ years in the computer/Mac industry
Type Your Mac Question Here...
John T. F. is online now
A new question is answered every 9 seconds

I was on safari when it locked out, an error message keeps

Customer Question

I was on safari when it locked out, an error message keeps coming up telling me to phone this number 1(###) ###-#### ***** my computer has been compromised. is this an actual help number or some kind of scam?
Submitted: 2 years ago.
Category: Mac
Expert:  John T. F. replied 2 years ago.
Hi, that is indeed a scam so you should not call it. Can you tell me the exact version of OS X you are currently running, please? Click the Apple logo in the menu bar at the top left of the screen Select "About This Mac" In the window that opens, look for the "Version" information. Please let me know what it says. Thanks,John
Customer: replied 2 years ago.
I have Mac OS X, 10.7.5
Expert:  John T. F. replied 2 years ago.
Thanks! Quit Safari if it is still running. Press and hold the Shift key down while starting Safari and verify it is performing normally. Click "Safari" in the menubar Choose "Reset Safari" On the dialog window that opens, all options should be checked except the following (if they exist)- Remove saved names and passwords- Remove other AutoFill form text Click "Reset" When it's done, restart Safari, and see if the issue is resolved. John