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Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 18989
Experience:  5 years as Network Admin, 10+ years of IT support
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Got a new apple tv , old didn't work , setting up new one

Customer Question

Hi got a new apple tv , old didn't work , setting up new one cant seem to get the date and time set ? What is the problem?
Submitted: 2 years ago.
Category: Mac
Expert:  Josh replied 2 years ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!
Do you have an iPhone?
Customer: replied 2 years ago.
Yes I do , and and Ipad
Expert:  Josh replied 2 years ago.
On your iPhone:
Go to General -> Cellular and turn on ‘Cellular Data’.
Go to Settings and turn on ‘Personal Hotspot’.
Assign password ***** network.
On your Apple TV, press menu button until you can able to access Settings screen.
Navigate to Settings ->General ->Network ->WiFi and connect to mobile hotspot.
Return to the main menu. Now you should able to access Apple TV content.
Go to Settings ->General ->Network ->WiFi and connect to Home network.
Customer: replied 2 years ago.
it will not accept my apple ID or Password
Expert:  Josh replied 2 years ago.
Normally it is the password ***** is the problem.
Please click here ---> CLICK HERE
Please follow the steps and reset your password. Once complete please use the new password
Customer: replied 2 years ago.
still not able to get it to work with new password
Expert:  Josh replied 2 years ago.
Double check the email address and password ***** you are still getting that error message. Sometimes the first letter is accidentally capitalized or isn't capitalized depending on what your password *****
Customer: replied 2 years ago.
do I have to up grade my Itunes
Expert:  Josh replied 2 years ago.
iTunes should not be used with my steps that I gave you.
Here they are again:
On your iPhone:
Go to General -> Cellular and turn on ‘Cellular Data’.
Go to Settings and turn on ‘Personal Hotspot’.
Assign password ***** network.
On your Apple TV, press menu button until you can able to access Settings screen.
Navigate to Settings ->General ->Network ->WiFi and connect to mobile hotspot.
Return to the main menu. Now you should able to access Apple TV content.
Go to Settings ->General ->Network ->WiFi and connect to Home network.
Customer: replied 2 years ago.
Hi Josh still have not got it to work . I am having trouble figuring out how to assign passcode to my network
Expert:  Josh replied 2 years ago.
Are you referring to the steps on the iPhone?
Customer: replied 2 years ago.
Yes , I have an iPhone 4 , could be the problem
Customer: replied 2 years ago.
In trouble shooting says activation failed , net work connection is good, don't get what the problem is !!!!
Customer: replied 2 years ago.
Still trying to set date and time , not working????
Expert:  Josh replied 2 years ago.
Hi,
Were you able to follow the steps with your iPhone creating a network, etc?