Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

My daughter was looking at pictures of lizards on line and

Customer Question
Hi my daughter was looking...
Hi my daughter was looking at pictures of lizards on line and after clicking a picture she got a message that my computer detected a virus. She clicked on the bottom that said ok to downloading ao w new software. It looked like an advertisement to me so I shut my computer off. Now it won't start up. I'm getting a circle with a line though it.
Submitted: 2 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 26 minutes by:
5/28/2015
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 2 years ago
Mr.Med
Mr.Med, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1,563
Experience: if you looking for good answers about mac or any product of apple (ipad, iphones, ect..) contact me
Verified
Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,
I'm sorry about the issue, please try one of those solutions :
Solution 1 : Reset PRAM and NVRAM
1-Shut down your Mac
2-Locate the following keys on the keyboard: Command, Option, P, and R.
3-Turn on the computer.
4-Press and hold the Command-Option-P-R keys.
You must press this key combination before the "circle with a line though it."
5-Hold the keys down until the computer restarts and you hear the startup sound for three times.
6-Release the keys.
Solution 2 : Restart in Safe mode
1-Make sure that the computer is shut down. Press the power button. Immediately after you hear the startup tone, press and hold the Shift key.
2-Release the Shift key when you see the gray Apple and progress indicator.
3-Let the Mac boot up.
Solution 3 : Run Disk Utility in Single User Mode
1-Turn your Mac off. Turn it back on and this time hold down the Command (Apple) key and the S keys at the same time. Then type the following command :
/sbin/fsck -fy (note the space between fsck and -fy)
If you can't run /sbin/fsck - fy then type only fsk - fy
2-Hit return and the disk utility should run and let it finish. When it finishes and there is no error, then type
: reboot
3-hit return and Let the Mac boot up
Hope this help
Thank you
Ask Your Own Mac Question
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 2 years ago
Your satisfaction is my top goal. If you have a moment please rate my service by clicking on one of the faces below, positive ratings are appreciated, if you still need help, please reply back to me and i will gladly continue to help you
JustAnswer has a 100% satisfaction guarantee, We value you as a customer and very much want you to be satisfied.
Thank you
Ask Your Own Mac Question
Customer reply replied 2 years ago
Running the solution #3.
Customer reply replied 2 years ago
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 2 years ago
I ran solution #3. The system has finished running disk utility, and its stopped on :/ root#
what do I do next?
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 2 years ago
type : reboot
and check if that work or not
Thanks
Ask Your Own Mac Question
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 2 years ago
has everything worked out, do you still need help please?
regards
Ask Your Own Mac Question
Customer reply replied 2 years ago
I typed reboot, but it got stuck on the blue screen.
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 2 years ago
Can you turn it off manually please then check if it work
thank you
Ask Your Own Mac Question
Customer reply replied 2 years ago
Yes, I shut it down.
Customer reply replied 2 years ago
Should I try to start up
again?
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 2 years ago
you shut it down aand it stuck on the blue screen, is that right please?
Ask Your Own Mac Question
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 2 years ago
yes please.
Ask Your Own Mac Question
Customer reply replied 2 years ago
Start up is stuck on blue screen now. Spinning grey wheel comes on and off screen.
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 2 years ago
did you tried Disk Utility ? If not, try it and let me know if it shows any errors
Ask Your Own Mac Question
Customer reply replied 2 years ago
I tried solution 3, which I believe is disk utility.
I typed " /sbin/fsck -fy" until it gave me the "ok" message. Then I typed "reboot", but it got stuck on the blue screen.
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 2 years ago
Ok, Please Run Disk Utility from the Installation Disk :
• Insert the Mac OS X Install/restore disc that came with your Mac, then restart the computer while holding the C key.
• When you see the Spinning gear, then release the C key
• Once on the Installer screen, select Utilities/Installer menu and choose Disk Utility.
• Click the First Aid tab and select the hard drive icon displaying your Macintosh HD
• Click Repair disk and Repair Permission. Disk Utility checks and repairs the disk.
• Once completed, quit Disk Utility
• Click on Installer Menu and reboot to your Mac Desktop
If that doesn't worked, ten you have to Re-Install your Mac OS.
You can do a Archive and Install. Archive and Install will not remove any of your files,applications, settings etc. It just replaces the system core files with new one.
additional information about Archive and Install : https://support.apple.com/en-us/HT1710
Hope this help
Thank you
Ask Your Own Mac Question
Customer reply replied 2 years ago
I don't have the os x install disc that came with computer.
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 2 years ago
please try again solution #3 :
Restart and this time hold down the Command (Apple) key and the S keys at the same time. When you see the Unix screen, type the following command...
/sbin/fsck -fy (note the space between fsck and -fy)
If you can't run /sbin/fsk - fy then type only fsk - fy
Hit return and the disk utility should run and let it finish. When it finishes and there is no error, then type in reboot and hit return.
If that doesn't worked out, then you need to use the os x installation disc
Thank you
Ask Your Own Mac Question
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 2 years ago
Your satisfaction is my top goal.If you have a moment please rate my service by clicking on one of the faces below, positive ratings are appreciated.
regards
Ask Your Own Mac Question
Ask Mr.Med Your Own Question
Mr.Med
Mr.Med
Mr.Med, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1,563
1,563 Satisfied Customers
Experience: if you looking for good answers about mac or any product of apple (ipad, iphones, ect..) contact me

Mr.Med is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,552 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,370 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,979 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,468 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I am having a HORRIBLE episode trying to connect to the
I am having a HORRIBLE episode trying to connect to the CLOUD … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
Why can't I sync 2 Fitbit devices to my Bluetooth on my
Why can't I sync 2 Fitbit devices to my Bluetooth on my iPhone 6 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
I accepted a down load on my iPhone 7 and now the screen is
I accepted a down load on my iPhone 7 and now the screen is blurry and I can't see my contact list to make a phone call. I live bu myself, I'm 81 yrs old and depend on my phone...I'm scared. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,126 satisfied customers
I bought an app store & itunes card yesterday. i sent it to
hi pearl, i bought an app store & itunes card yesterday. i sent it to my fiance to use & she texted me back that when she tried to use it she got an error message. the walmart where i got it wont take… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
488 satisfied customers
Today they replaced my iPad to a new one, but I know now no
Today they replaced my iPad to a new one, but I know now no emails and photos/videos together over 7,000 items are not uploaded . They did not mention anything about it! I am very upset and am afraid … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
I have an ipad and it has locked because I forgot the
I have an ipad and it has locked because I forgot the password. The message reads ipad is disabled connect to iTunes. … read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
450 satisfied customers
I have a MacBook Air. I have been using Adobe Reader for PDF
I have a MacBook Air. I have been using Adobe Reader for PDF files. Several months ago the font changed and I cannot read the documents. Are you able to help me to change the font in the Adobe Reader … read more
Cris
Cris
Desktop Support
Associate Degree
58 satisfied customers
I have 2 iPads. typing on the one that is working for now.
I have 2 iPads. Ian typing on the one that is working for now. The othe won't let me in because the pass word I wrote no longer works since the iPad updated.i record all my pass words in a notebook bu… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
488 satisfied customers
I forgot my apple id and I need to get to icloud to disable
I forgot my apple id and I need to get to icloud to disable my phone … read more
Mr.Med
Mr.Med
Computer Hardware Engineer
1,563 satisfied customers
Just added high Sierra to iMac and now cant. Receive emails.
Just added high Sierra to iMac and now cant JA: What's the make/model of your device? How old is it? Customer: receive emails JA: How long has this been going on? What troubleshooting have you tried? … read more
Jon
Jon
Bachelors Degree
382 satisfied customers
Can I have two addresses on my Ipad for the same game.
can I have two addresses on my Ipad for the same game … read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
450 satisfied customers
Cant sign in to my I toch Phone. I am 70 Years old the phone
I am 70 Years old the phone is approx 6 months and I am not an expert … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
Since updating my Iphone 7plus and my IPad Mini - I have
Since updating my Iphone 7plus and my IPad Mini - I have noticed that I have to recharge more frequently; has anybody else ask if there is a problem … read more
Kris R
Kris R
IT Manager
Computing
2,263 satisfied customers
Need assistance to get my Skype working. IMac. Mac support
Need assistance to get my Skype working JA: What kind of computer do you have? Customer: iMac JA: Have you installed any updates recently? Customer: Yes JA: Anything else you want the Computer Expert … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
Yesterday I had a message on my iPhone that someone was
Hello! Yesterday I had a message on my iPhone that someone was trying to access my iPhone from a strange location. I did not allow access and the message advised that I change my Apple password ***** … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
488 satisfied customers
My computer did an update this morning and now I can't get
My computer did an update this morning and now I can't get it to start up. I get a black screen with a message the says it restarted due to a problem then attempts to start and goes to another screen … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
37 satisfied customers
I have half sized screen and would like full sized. How do i
I have half sized screen and would like full sized. How do i solve this? I can't see all of this question or answer. … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
426 satisfied customers
I just purchased a new hard drive for my Mac Book Pro Mid
Hi there...I just purchased a new hard drive for my Mac Book Pro Mid 2012 and when they transferred the files I lost my Office Suite, word, excel Power point and I no longer have the key from when I i… read more
Kris R
Kris R
IT Manager
Computing
2,263 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x