How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Mac Support Specialist
Category: Mac
Satisfied Customers: 11826
Experience:  25+ Years Experience in Computers and Electronics.
Type Your Mac Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

I need help with Rosetta Stone. I have a Mac OS X. My software

Customer Question

Hi. I need help with Rosetta Stone. I have a Mac OS X. My software is updated to the current 'Yosemite.' I recently purchased RS- Spanish, and I'm having trouble installing it to my laptop. I have a separate drive that I've attached to my computer, inserted the disc, but an installation window has yet to appear. The disc icon is displayed on my desktop, but whenever I open it, it takes me to a Finder window that shows it's contents in folders. Clicking on those separate folders accomplishes nothing, because it shows me a whole load of code that I don't understand. I've tried searching RS support, but no one appears to have the same problem as I do.
Any ideas? I'm open to anything.
Submitted: 2 years ago.
Category: Mac
Expert:  Michael Hannigan replied 2 years ago.
Hello. My name is***** can help you with your question.You may not have the e-learning software for Rosetta Stone installed on your Mac. You can download it and follow the instructions on the following page Once you install the software itself, then you should be able to use the language that you purchased. If you have any problems with the instructions or the download, please let me know.