How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 18104
Experience:  Over 16 years of computer experience, CISCO certified
30970729
Type Your Mac Question Here...
Pete is online now
A new question is answered every 9 seconds

I had the CS2 Adobe Suite in 10/4/2006. Then I bought the upgrade

Customer Question

I had the CS2 Adobe Suite in 10/4/2006. Then I bought the upgrade version of Adobe Creative Suite 3 Design Premium and installed it a few years later. Then my hard drive crashed and I replaced the hard drive in 2011. When I tried to install the CS3 and activate it I was asked for the serial number of the CS2 product (the only qualifying Adobe product I had) - however I had lost the SN and in my notes I say that the licenses were destroyed. How can I proceed further and activate it?
Fast forward - now I want to activate the CS3 product. I have searched everywhere for any reference to the CS2 SN and can't find it. (As a side note - I have CS6 for my MAC system, but I know it doesn't count.)
Submitted: 2 years ago.
Category: Mac
Expert:  Pete replied 2 years ago.
Hi there,
If you contact Adobe directly they can assist you with this:
http://www.adobe.com/company/contact.html
Customer: replied 2 years ago.
The question was not about my MAC. It was about setting up CS3 on a Windows PC. Please reply again.
Expert:  Pete replied 2 years ago.
I understand.
Again, you will need to contact Adobe directly so they can assist you with this if you cannot find the SN:
http://www.adobe.com/company/contact.html