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My microsoft word won't open - or close! - I get a rotating

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rainbow circle...
my microsoft word won't open - or close! - I get a rotating rainbow circle
Submitted: 2 years ago.Category: Mac
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Answered in 16 minutes by:
5/14/2015
Mac Support Specialist: Ashik, Mac Technician replied 2 years ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11,611
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
What version of Mac OS X are you using ?
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Mac Support Specialist: Ashik, Mac Technician replied 2 years ago
Close Word. Then hold down Option key on your keyboard, click on Go menu and select Library. This will take you to the library folder of your home folder. Open Preferences folder and trash the file 'com.microsoft.Word.plist'. If you can see other files related to word, then trash them too. Then hold down Shift key and open Word. If Word opens, click on File and click Open. Select any document and click Open.
If that didn't work, then close it. Hold down Option key on your keyboard, click on Go menu and select Library. This will take you to the library folder of your home folder. Open Preferences folder and this time, trash the Microsoft folder.
Try Word. Please let me know if that didn't work, so we can continue troubleshooting.
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Mac Support Specialist: Ashik, Mac Technician replied 2 years ago
Hi Fay, I'm just checking. How is it going ?
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Ashik
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11,611
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