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I am trying to do a reset on an Apple 4S. It keeps asking…

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I am trying to do a reset on an Apple 4S. It keeps asking for my cloud ID. It shows an email address that I haven't had for several years and did not have Icloud for this email. The Icloud drive shows updating. This has been going on for two days. How do I stop the cloud upgrading and factory reset the ... Read full answer
I am trying to do a reset on an Apple 4S. It keeps asking for my cloud ID. It shows an email address that I haven't had for several years and did not have Icloud for this email. The Icloud drive shows updating. This has been going on for two days. How do I stop the cloud upgrading and factory reset the iphone?
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Answered in 1 hour by:
3/4/2015
Kevin N
Kevin N, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,056
Experience: Microsoft and Mac Proficient Repair and Troubleshooting Tech.
Verified
Hello and thank you for using JustAnswer. My name is ***** ***** I will be assisting you today.
You should be able to erase all settings by first deleting the iCloud account:
1 - Open the Settings app and go to “iCloud”
2 - Scroll down under all the settings to find “Delete Account” (or “Sign Out”) and tap on that.
3 - Confirm the removal of the iCloud account from the device by tapping on “Delete” or “Sign Out” - if you are asked for a password ***** do not have it, reset instructions are below.
After that is done, erase all content this way, go to Settings > General > Reset, then tap Erase All Content and Settings.
To reset your iCloud/AppleID password, follow this link:
https://iforgot.apple.com/password/verify/appleid
Enter your ID, or use the Forgot ID option - you will be given an option to answer security questions to reset your password ***** opposed to using your old email address. With this password, you will be able to remove iCould, then erase your phone.
Kevin N
Kevin N, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,056
Experience: Microsoft and Mac Proficient Repair and Troubleshooting Tech.
Verified
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Customer reply replied 4 years ago
I tried this, Icloud is still updating and could not be accessed with new password
Customer reply replied 4 years ago
FYI, I had find my phone on the phone. I had to delete this app before I could delete the I cloud account.
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