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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8996
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My only computer is IPad 2. My gmail mailboxes are self deleting

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My only computer is IPad 2. My gmail mailboxes are self deleting even newly saved stuff.
Apple support said it is a google problem and I can get no support from Google
Can you give me your email address and password XXXXX I can check for you. You will have to change it afterwards if that is ok?
Customer: replied 3 years ago.
[email protected] google
Password XXXXX XXXXX Do I really have to change my password.
Do you need my charter four number password.
Actually email addresses are blocked here so you will have to give it to me just as the part before the @ symbol. You should change it every once in a while anyway but if you don't want to change the password XXXXX is not safe to put it here. Let's try something else:

Go to Settings / General / About what is the software version?
Customer: replied 3 years ago.
My charter wireless is Kelley-Wireless 0212 to enter my stuff.

I don't need that please select Settings then General then About what is listed next to Version on the that screen?

Customer: replied 3 years ago.
I have physical therapy appointment but will be back in a couple of hours
Ok Hold the Sleep and Menu buttons together until you see the Apple Logo.


Let me know after.
Ok Hold the Sleep and Menu buttons together until you see the Apple Logo.
Customer: replied 3 years ago.

It didn't work. Unable to download Firefox as requested. Only way to communicate is through my email. All my starred items just deleted by themselvesso solution didn't work. I did as instructed pressing sleep and bottom button for home screen

I never asked you to download Firefox?? Are you accessing your Mail through the Mail icon or the Gmail app?
Customer: replied 3 years ago.
The phone support told me to get Firefox. Yes I do use the mail icon.
Don't know about gmail app
Ok sorry I dont know anything about phone support click here and install it:
Customer: replied 3 years ago.

Will my current saved stuff be integrated with new gmail app. Will have to

learn how to use it.will I use the gmail app only and cancel or not use the icon anymore? Time will tell if it holds my saved stuff, right?

It just reflects exactly what is in your gmail account that you might access on your computer if you had one. I just wanted you to try it and tell me if the problem is gone it won't affect the other Mail app.
Mike and other Mac Specialists are ready to help you
Customer: replied 3 years ago.

So I should use the gmail app from now on and not the app? Time will tell if I lose stuff. I'll rate you now as you have given me hope. If I lose

any more stuff I will get back to you if that is ok. Thanks