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I'm Lindie, and I’m a moderator for this topic. I sent your requested professional a message to follow up with you here, when they are back online.
If I can help further, please let me know. Thank you for your continued patience.
thank you for the update.
The problem seems to be around the compatibility issue.
This was not a problem before the hard drive was replaced due to a completely frozen Macbook - the screensaver did not budge, however, the clock worked alright.
The Apple Store technitians could not pinpoint the problem.
The feature 'double click' to highlight a word does not work in word any more either.
With warm regards
Processor 2.4 GHz Intel Core 2 Duo
Memory 2GB 1067 Mhz DDR3
I have done all that and now have the message
'Permission repair complete'
verify disk was also ok
the help window asks me how I want to update:
manually or automatically and at what intervals
don't know if you received my last reply:
I went ahead with the update and now am at a stage where I have to key in the administrator password XXXXX I am not even aware of, meaning I do not know it and am stumped.
I guess this is not included in my support with my question.
I had been at that point before and travelled to the nearest Apple Store where they did some fast keyboarding and then only had to key in the Office disk code (the numbers at the bar code) to upload Office.
Sorry, I am really stumped by now. though everything you told me to do worked exactly as you told me to.
I have an Apple I.D. and password, would that be t h e password?
I know I am a complete computer dummy..
no, only the Office software and for that you only need the code
now it is getting scary...
I have a MacBook Application Install DVD
MacBook Mac OS X Install DVD
btw is this not getting beyond what you have to do in this case? I don't want to ask for too much
I can see you rolling your eyes now:
tried all my passwords and hit the right one, now all updates are complete and I can import a pic onto a word documents.
I think the updates were not up to date because they were on 'manually'
Do you think this solves my problem?