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Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 16056
Experience:  Several years of supporting Mac systems.
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Mac Outllook will not connect out of the office. But Windows

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Mac Outllook will not connect out of the office. But Windows' will... can anyone help?

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.


I see that you have been working on this problem for quite a bit of time.

Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page. No extra charge.


Thank you.
Customer: replied 3 years ago.

Yes.


 



Thank you.

If you are using a PC, Internet Explorer works the best. If you are using a Mac, only Safari will work with this remote.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=80b7436f-dd39-456f-88c8-cee4d13c2883

Customer: replied 3 years ago.

Ok.


 


Will click on the link from Safari.

Thank you.
Customer: replied 3 years ago.

That link is not connecting through Safari.


 

What happens when you click it?
Customer: replied 3 years ago.

I get a button to join in.


 


I click on it.


 


A window opens and says "joining". A spinnin whell stars and never ends.


 


It goes no where.


 


I click on the alternative.


 


It says a Java alternative.


 


Nothing happens.


 


- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true
- Then download and allow that remote app to run.
- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.

Thank you.
Customer: replied 3 years ago.

https://join.me/358-463-515






I look forward to your next message or your rating below.

To rate me, you can click one of the faces below and click Submit/Ok or click the Accept button.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you again,
- Jason

Jason Jones and 3 other Mac Specialists are ready to help you

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