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Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
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Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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Yikes! My iPhone just went completely black. I just used it

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Yikes! My iPhone just went completely black. I just used it 30 minutes ago.
- It's not out of power
- I clicked the home button
- I tried to turn it on (or off) w on/off button on top
- I just plugged into the wall charger. Nothing happened
- It's an iPhone5. I've only had it a year

Hello Holly! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Please disconnect the cable/charger, then press and hold both the Power button and the Home buttons together on the iPhone for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.
Please let me know if there is still any issue. Thank you

Viet - Mac Tech and 3 other Mac Specialists are ready to help you

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