How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 16041
Experience:  Several years of supporting Mac systems.
Type Your Mac Question Here...
Jason Jones is online now
A new question is answered every 9 seconds

I am trying to load Rosetta Stone on my Macair and because

This answer was rated:

I am trying to load Rosetta Stone on my Macair and because I don't remember my password XXXXX Rosetta Stone I went to Rosetta Stone chat -- they were unable to help me because I couldn't remember my computer password. Not the one I get into my computer after I close it -- but the original when opening the Macair after I first purchased it.
Can you help me?

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.

It sounds like they were not able to help you reset your Administrator password. You can follow the instructions below to reset this password.

Please, follow the instructions below to reset your password:
- Insert the Mac OS Install disc in the Mac and restart the Mac
- When you hear the startup beep, hold down the C key until you see a spinning gear.
- Choose Utilities > Reset password
- Follow the on screen instructions to reset your password.

Restart the computer.


If you do NOT have an Installation CD/DVD, you can reset your password XXXXX following the intructions below:

Please, follow the instructions below:
- Turn your Mac off
- Hold down the Command key and the letter S while you turn your Mac on
- After it boots up, wait 10 seconds and then let go of Command S
- Type: mount -uw /
- Press the Enter key on your keyboard
- Type: launchctl load /System/Library/LaunchDaemons /
- Press Enter
- Type: ls /Users
- Press Enter
- You will see your username listed there.
- Type: passwd username
----Example, if your username is XXXXX XXXXX would type: passwd joejoe
- Press Enter
- Type your new password (it will not show anything)
- Press Enter
- Type your password XXXXX
- Press Enter
- Type: rm -rf /Users/username/Library/Keychains/login.keychain
- Press Enter
- Type: reboot
- Press Enter

Now your username will have the new password XXXXX you just set.

If you have any questions, I am available to continue.

I look forward to your next message or your rating below.

To rate me, you can click one of the faces below and click Submit/Ok or click the Accept button.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page:

Thank you again,
- Jason

Jason Jones and 4 other Mac Specialists are ready to help you
Customer: replied 3 years ago.
Tried what you suggested and it removed my password XXXXX enter my computer. Other than that It seems to work, I'm still waiting to fully try it out to see if it worked the way I expect. Sorry I didn't get back to you, tried but somehow it didn't' work.

Thank you for the update Elaine.

Please, do not forget to rate my help above by clicking one of those faces and clicking the Submit button. That is the only way that this site gives me any credit for my time.

If you have any later issues, please, let me know.

- Jason
Customer: replied 3 years ago.

Related Mac Questions