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doing a reset and the ipad freezed up

doing a reset and the ipad freezed up
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Answered in 5 minutes by:
11/1/2013
Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 7,085
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Kamil Anwar :

Hello & Welcome to JustAnswer. My name is XXXXX XXXXX i will do my best to assist you.

Kamil Anwar :

Can you hold down the sleep/wake button and the home button together until the iPad reboots?

Kamil Anwar :

The sleep/wake button is the button on top and the home button is the round button in the center.

Customer:

all I see is the apple logo and a vertical light line

Kamil Anwar :

Is the line progressing in the bar?

Customer:

no

Kamil Anwar :

You will need to restore the iPad using iTunes.

Kamil Anwar :

Do you have iTunes on your computer?

Customer:

no

Kamil Anwar :

Can you press and hold the sleep wake button on top until the iPad turns itself off

Kamil Anwar :

Let me know when it's turned off.

Customer:

will try

Kamil Anwar :

Thanks

Customer:

still not off

Customer:

not off

Kamil Anwar :

Press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears.

Customer:

where is the sleep button

Kamil Anwar :

Just a second. I'll send a picture showing this.

Kamil Anwar :

Full Size Image

Kamil Anwar :

Have a look at the picture, it shows both the sleep/wake and the home button.

Kamil Anwar :

Press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears.

Customer:

ok it is on

Kamil Anwar :

Is it back on as normal?

Customer:

yes

Kamil Anwar :

Great.

Kamil Anwar :

What were you resetting?

Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 7,085
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified
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Kamil Anwar
Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 7,085
7,085 Satisfied Customers
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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