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James, Sr. Mac Support Expert
Category: Mac
Satisfied Customers: 15908
Experience:  Mac Expert
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I canno install OS X because I cannot remember my administrator

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I canno install OS X because I cannot remember my administrator password. I thought I did NOT create one. However, I cannot install without one!

Do you have your OSX Installation CDs?


Customer: replied 3 years ago.

No. I do not have a disk. There is an update available in the upper right corner of my screen asking me to update to OSX

Customer: replied 3 years ago.

did you get my answer? I do not have a disk. I am trying to install it from the UPdate I received

That's ok. We can reset the admin password XXXXX the disk.

Please see this Step-By-Step article, and scroll down to "Single User Mode".

This method will allow you to reset the password XXXXX the CD.

If you have any other questions or need more information, please ask me – I’ll be happy to respond!
I'd appreciate it if you can rate my service using the faces below my answer.

Many thanks,

Customer: replied 3 years ago.

I am NOT running OSX because I CANNOT install it without a password. Therefore, I CANNOTRuse the instructions you gave me for how to retrieve my password XXXXX running OSCX.

I'm sorry - which version of Mac OS are you running right now?
Customer: replied 3 years ago.

i am looking. The apple logo says I am running OS X! But it also says two updates are incompatible iMovie 10.0 and iPhoto 9.9

I'm pretty sure you do have OSX, simply not the latest version.

Can you try the procedure I provided please?
Let me know if you get stuck.

Customer: replied 3 years ago.

OK. I will try

Please let me know how it goes!
Customer: replied 3 years ago.

I cannot do it using system preferences/privacy because it asks for a password! I am also not comfortable going in to what looks like DOS. Too scary for me! I am just going to have to tough it out until I can find a MAC wizard to come to my house. Thanks foes trying.

Are you sure?

What you call DOS is actually the single user mode I referred to in my initial response.

The procedure is very clearly explained in the article and it always works.

James and 3 other Mac Specialists are ready to help you