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Have tried that just now, but grey screen never appeared. Will try again, depressing all 4 keys when chime sounds
Don't have another keyboard but this time I got the grey screen which has asked me to use English for the main language, pressed "Enter", goes to MAC OS X Utilities and gives me 4 options which I can scroll through with my keyboard but can't click on "Continue" as my mouse cursor won't move
I can scroll through the 4 options: Restore from Time Machine Backup, Reinstall Mac OS X, Get Help Online or Disk Utility but can't "Continue" as the button is white, not blue, so Return doesn't do anything and the cursor doesn't move
Have tried that previously and again now . Apple logo appears and a status bar moves very slowly from left to right while "the wheel" turns. Once the status bar disappears, presumably whatever it was doing is now complete, I get login page asking for password, then press "Return" whereupon it goes to my home screen but mouse cursor still frozen top left
Okay thanks, XXXXX XXXXX that later today - have to go to work and won't be home for another 10 hours
Hi Mike, I retrieved an old Dell USB wired mouse from work and followed the instructions and my computer paired and recognised my Apple Magic Mouse, including that it has 100% battery, but when I pull the wired mouse out my Apple one still doesn't work, though the cursor is now stuck in the middle of the screen. Presumably there is something wrong with my mouse. I will use the wired one for now and wait for you to get back to me before I go online to order a new wireless Apple Magic Mouse?
Now I have no sound, apparently also not uncommon, and I cannot untick a Mute box. More accurately the grey volume logo thingy has a circle with a cross through it underneath. I thought Apple Macs were infallible but it seems not. It would be okay if I could work my way through to a fix but the logical routes are inaccessible as they are greyed out. I suspect a bug, multiple users, and if I could System Restore like Microsoft at least I would feel that I could fix it but this is so frustrating it is not funny. The online forums are next to useless and one would have thought that all the software updates over the last few years would solve these persistent problems but Apple appear to be in constant denial.