Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac
This answer was rated:

I tried to use Desktop utility to clean my old iMac but didnt

I tried to use Desktop...
I tried to use Desktop utility to clean my old iMac but didn't realize that Tech Tool Pro 4 was still on it. Now I am stuck in E Drive on TTP4 with nothing much usable elsewhere.
How do I get rid of TTP4 so I can finish my cleaning job?
Show More
Show Less
Ask Your Own Mac Question
Answered in 7 minutes by:
10/28/2013
Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4,770
Experience: Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
Verified
Hello, my name is Dan.
I will do my best to help you, the only stupid question is the unasked one.

TTP4 is a good utility, I use it myself.
That said, the way to get out of the E drive is to restart and hold the Option key, this opens the StartupManager.

graphic


It will lokk something like that. Select the Mac HD and try it again.
Let me know.


Ask Your Own Mac Question
Customer reply replied 4 years ago

Sorry,, that just brought up the Edrive icon, but no Mac HD.


 

Ok, what version of OS X is on the iMac? Do you have an OS X installation DVD?
WHat iMac is it and do you use a wireless keyboard?
Ask Your Own Mac Question
Customer reply replied 4 years ago

Mac OSX 10.4.7 No installation DVD but it says the start-up drive is the Edrive. wired keyboard.

Can you open the system preferences? If so how many choices are there for start up or boot drives?
Ask Your Own Mac Question
Customer reply replied 4 years ago

Yes I have that open, but the Mac OS and the Network icons are faded out, but the Restart button is active.

Ok Tom,
What are you using to converse with me on? If another Mac do you have a firewire cable?
Ask Your Own Mac Question
Customer reply replied 4 years ago

Yes, I am using a Macbook Pro and firewire is available. Forgot to mention Target disk mode button is available also.

That is a good thing.
I should have asked what utility were you using when this happened?
Ask Your Own Mac Question
Customer reply replied 4 years ago

Disk Utility used to start an overwrite. Seems it overwrote all the stuff that is usable on the HD except TTP4.


Embarrassing!

Let me see if I understand this.
You used DU to erase the hard drive? Is that right? You did this how? Also, once the drive was erased or overwriten how were you going to install OS X?
Ask Your Own Mac Question
Customer reply replied 4 years ago

Yes, but I just wanted to erase all in order to recycle, so install I thought was not necessary. I went to Mission control, DU, then Pick the iMac to erase, then press erase, etc., on Firewire with the iMac in target mode. Does this answer your question?

Ok, that makes sense. You could try repartioning the drive. Use DU again same way or maybe zero it.

Open Apple's Disk Utility, selected the internal drive with the eDrive partition, and delete that partition.
To do this second step is pretty simple. Select the entire base drive (not a named partition), click on the Partition tab, scroll down to the part of the graphic labeled eDrive, select it, and hit the minus button below the graphic.


Give that a shot.
Ask Your Own Mac Question
Customer reply replied 4 years ago

It's running and says "preparing to remove partition. However above in the partition information area on the botXXXXX XXXXXne it says "this partition can't be modified." I hope that only refers to resizing. Perhaps the options and apply button should have been used first???

I would try cjanging th enumber of partitions and the options and apply. I know that it can resust but it will also yeild.

It has been a long time since I has TTP 4, I now have 7 but I do not use the E drive feature since I stopped using TT4.
The other option is to remove the hard drive, assuming a flat panel, isn't too hard.
Ask Your Own Mac Question
Customer reply replied 4 years ago

That means stopping whatever it is trying to do so far, then set the number of partitions and the options and apply?? The system as it


is running now will not allow me those buttons unless I abort what


it is running, apparently. Basically I would have to restart this process


all over again?

Probably starting over would be best, XXXXX XXXXX not know how long it will take to finish because I do not know what you started.
I know it can be done.

Ask Your Own Mac Question
Customer reply replied 4 years ago

I just hit the erase button as directed and it began. I will see if I can re-try now.

Ok, let me know.
Ask Your Own Mac Question
Customer reply replied 4 years ago

I tried to close the window and a reply window came up saying that "DU still has some operations in progress. Quiting in the middle of some operations can leave a disk non-operational" then gives me the option of close or not. I am confused as to whether DU is really doing anything to de-partition or not, perhaps just running in circles or is it actually accomplishing anything?

Let it finish what it is doing, might take a while, unless you are ok with the possibilty of a dead drive.

Ask Your Own Mac Question
Customer reply replied 4 years ago

Well, considering what has been done in my first attempt at cleaning, it sort of is dead already, isn't it? OR are they talking about the more physical parts of the drive? The thing that I wonder about is if it is in preparing mode, what in the world could it be finishing? I don't mind giving "closing" a try, but I would defer to your advice in this.

When I say 'dead' I mean an unusable hard drive as in toast. But since you are recycling it anyway what does it matter.
Hard drives for that iMac are getting scarce because of the interface, a good machine just obsolete.
Shut it down and try again, if it fails to even show the e drive then mission accomplished, if it shows then repartition it.

Either way job done.
Ask Your Own Mac Question
Customer reply replied 4 years ago

Dan, Seems to be working! Says it is one partition, so then all there seems to be to do is double check that TTP4 is no longer there?

That should do it, I might try two and then redo it back to one to be sure Tom.
Ask Your Own Mac Question
Customer reply replied 4 years ago

Thanks Daniel. I'll do that. I think I can take it from here, Thank you so much!

Quite welcome Tom, are you donating the iMac or just junking it? The Salavtion Army or Goodwill may have a use for it.
Nice to help you.
Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4,770
Experience: Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
Verified
Daniel and 87 other Mac Specialists are ready to help you
Ask your own question now
Ask Daniel Your Own Question
Daniel
Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4,770
4,770 Satisfied Customers
Experience: Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Daniel is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,552 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,770 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,370 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,979 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,468 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Child accidentally got games on my ipad. Could you explain
4 years ago. Just saw the games put on my iPad this evening … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
20 satisfied customers
My I phone is locked up due to entering the password to much
my I phone is locked up due to entering the password ***** much what can I do … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
20 satisfied customers
Two days ago microsoft updated my computer since then I
Hi Andy, two days ago microsoft updated my computer since then I can't use skype, it just keeps sending me around in circles. I have had no inbox today which is unusual so I think that is effected als… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
7+ iPhone suddenly does not display email.messages. Is there
7+ iPhone suddenly does not display email.messages. Is there a setting to correct this? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I accidentally closed my comcast.net account and I need it
I accidentally closed my comcast.net account and I need it back up please … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
Its showing I need to plug in to iTunes but when I connect
Second opinion] its showing I need to plug in to iTunes but when I connect it and try to reset it it says a error went wrong… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
I am from Canada and when I come into USA I can't send
I am from Canada and when I come into USA I can't send emails. I do receive them though … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
40 satisfied customers
I have some charges on my credit card from apple i tune
I have some charges on my credit card from apple i tune $9.99 what are these charges? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I was having problems with Skype on both my computers. On
Thank you. I was having problems with Skype on both my computers. On the Mac Mini I download latest version of Skype and it worked again. So I upgraded my credit. Then I went to my macbookair and dele… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
I cannot remember the password for my old macbook.
I cannot remember the password ***** my old macbook … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
Have a Macbook Pro, did a software update and lost Outlook.
Have a Macbook Pro, did a software update and lost Outlook … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
How to remove: user.landing-page.serving-syst.link. How to
How to remove: user.landing-page.serving-syst.link … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
From Wodonga, NE Victoria! I thought I had saved my Reunion
Greetings from Wodonga, NE Victoria! I thought I had saved my Reunion family Tree to my Toshiba external hard drive, but now I cannot find it there or on my iMac. Fortunately, it's still on my iPad, b… read more
Jon
Jon
Bachelors Degree
394 satisfied customers
I forgot apple id. Mac air. About 4 years ago. Just need to
i forgot apple id JA: What's the model and Operating System (OS) of your Apple? Customer: mac air JA: When did you purchase your Apple? What troubleshooting have you tried? Customer: about 4 years ago… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
33 satisfied customers
I plugged my iPhone into my computer and it seems to have
Hi! I plugged my iPhone into my computer and it seems to have erased some things (notes, pictures) and switched me to my husband's phone and my phone from 2015... it is so weird and very upsetting. … read more
Kris R
Kris R
IT Manager
Computing
2,305 satisfied customers
My phone went through the washing machine. What can I do? It
my phone went through the washing machine. What can I do? … read more
Kris R
Kris R
IT Manager
Computing
2,305 satisfied customers
I've lost my Iphone plus - what do you suggest I do? Oh boy,
I've lost my Iphone plus - what do you suggest I do? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I am in Geneva Switzerland and my Apple iPhone 6.0 shows no
Hello Pearl! I am in Geneva Switzerland and my Apple iPhone 6.0 shows no additional memory is available for downloading the recent update. … read more
Kris R
Kris R
IT Manager
Computing
2,305 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x