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Please take me to live chat for this question.I need help

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Please take me to live chat for this question. I need help re-sizing a few images. I'm hoping I can send them to you to have them done correctly via photoshop.

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Answered in 3 minutes by:
10/25/2013
Brandon M.
Brandon M., Mac Support Specialist
Category: Mac
Satisfied Customers: 6,977
Experience: 10+ Years Mac Support as contractor and currently an IT Manager for law firm
Verified

Brandon M. :

Hello and thank you for contacting us, a paid expert support site. My name is XXXXX XXXXX I'd be glad to assist you with your issue.

Brandon M. :

What do you need resized?

Customer:

I need 4 images re-sized....

Customer:

2 to 700 px x 700 px and 2 to 462px x 270px

Brandon M. :

Great - can you upload them to here (using the paper clip) or a file sharing service like WikiSend?

Customer:

Sure, I will send the first two first and then we do the 2nd tow.

Brandon M. :

Ah, give me a minute - there is an update to my Photoshop that is required.

Customer:

ok.


 

Customer:

http://wikisend.com/download/694944/Baby Foot Logo.png

Customer:

http://wikisend.com/download/431050/furlesse_logo_4i.jpg

Customer:

Those both need to be 700px x 700px

Brandon M. :

Sorry, appears to be a large update. Taking a little bit longer than expected.

Customer:

no worries.

Brandon M. :

Ok, do you want me to scale them up to that size (will cause quality loss) or just add whitespace?

Customer:

can I first see scaled up to size?

Customer:

because they are both HQ images... should be ok.

Brandon M. :

Well, the Furlesse original width is only 327 px

Brandon M. :

That is scaled up.

Customer:

lets try that for now, I think its fine.

Customer:

lets see the other please.

Brandon M. :

This one already had whitespace so I just scaled up as is. I can scale it up more to make the logo stretch to the sides closer: http://www.wikisend.com/download/125030/Baby-Foot-Logo_700x700.jpg

Customer:

Yes, is there a way to make the actual logo bigger within the 700 x 700?

Brandon M. :

Sure, one sec

Customer:

The other one is a good size

Customer:

looks like we lost a bit of quality on that one...

Customer:

would it help if I sent you the .AI file for it?

Brandon M. :

Definitely.

Customer:

ok, one sec.

Customer:

http://wikisend.com/download/130034/Baby Foot Logo.ai

Brandon M. :

Perfect

Brandon M. :

If you have the AI file for the other one, we can get a clean copy of that too

Customer:

working on it... one sec

Brandon M. :

Take your time, no rush here :)

Customer:

That one is perfect for now.

Customer:

Lets try one of hte other ones to see if I will need the .AI or .PSD to resize...

Customer:

http://wikisend.com/download/300208/Furlesse - Imagen Publicitaría.jpg

Customer:

This one needs to be 462px x 270px

Brandon M. :

This one is portrait sized... It's going to cause clipping in one of the directions

Brandon M. :

Since you gave me landscape dimensions

Customer:

hmmm

Brandon M. :

I can make the height 270 and put whitespace on the left/right

Customer:

one sec, let me confirm something actually

Brandon M. :

If you wish

Customer:

Ok...

Customer:

We can hold off on them for now.

Brandon M. :

Ok

Customer:

As soon as I get the HQ logo of the other, I'll send it over for re-sizing.

Customer:

Thanks for your help.

Brandon M. :

No problem

Brandon M. :

Glad to help. :)

Customer:

I'll be back...

Brandon M. :

I'll be here :)

Customer:

Hey Brandon

Customer:

Does this work?

Customer:

http://wikisend.com/download/857942/Logo Fur.ai

Brandon M. :

I'm back. Sorry - I don't get notifications on chat replies.

Customer:

Perfect! Thanks for your help.

Brandon M.
Brandon M., Mac Support Specialist
Category: Mac
Satisfied Customers: 6,977
Experience: 10+ Years Mac Support as contractor and currently an IT Manager for law firm
Verified
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Brandon M.
Brandon M.
Brandon M., Mac Support Specialist
Category: Mac
Satisfied Customers: 6,977
6,977 Satisfied Customers
Experience: 10+ Years Mac Support as contractor and currently an IT Manager for law firm

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