Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac
This answer was rated:

iphoto 6 mac virus

iphoto 6 mac virus
Ask Your Own Mac Question
Answered in 12 minutes by:
10/24/2013
Brandon M.
Brandon M., Mac Support Specialist
Category: Mac
Satisfied Customers: 6,977
Experience: 10+ Years Mac Support as contractor and currently an IT Manager for law firm
Verified

Brandon M. :

Hello and thank you for contacting us, a paid expert support site. My name is XXXXX XXXXX I'd be glad to assist you with your issue.

Brandon M. :

Do you mind allowing me to control your computer so I can see what happened and see if I can repair it somehow?

Customer:

sure

Customer:

I have disabled the password XXXXX for you to be able to work. Just click enter. The iphoto library is empty at this time. I have an external drive called 2TB with pictures in /ipl

Brandon M. :

Great - can you please go to http://join.me and click Start Meeting - software should download. Please run that software. A little box should appear along the top of your screen with some numbers in it. Can you please give me those numbers so I can connect?

Customer:

I just imported one directory into iPhoto so you can see what's up. I'm using my iPhone as a modem so I can't stay on hold here very long!

Customer:

ok Going there now

Customer:

536-387-571

Customer:

If you are busy we can do this later! I do not want to burn up my minutes waiting for you to respond!

Customer:

I am disconnecting in 2 minutes!

Customer:

I am disconnecting in 1 minute

Customer:

Call me when you are ready to work on my problem

Brandon M. :

Sorry, the connection is too slow. I am not able to connect.

Customer: All I have is mt iPhone for a modem. I request a refund and I will find someone else to help me.
Brandon M. :

We can still try to chat to discuss. Remote control is a lot easier as I would be able to see exactly what is going on.

Brandon M. :

You said you downloaded a jpg. That is a picture file and cannot be executed so unless it was actually a program that you ran, it couldn't have done what you are describing.

Customer:

I don't know about viruses. All I know is I was locked out of being able to delete it. It changed my permissions, deleted the administrator from iphoto directories AND my doc sub directory. I could NOT move it to the trash in iPhoto. I can't delete the picture on my iPhone using iExplore. I have allowed other techs on my system using my iPhone in the past so I don't know why you can't do it.

Customer:

I by your lack of immediate reply to my statements I assume you are doing other things while trying to help me. Sorry But I can not stay online indefinitely to accommodate you.

Brandon M. :

I am doing some research on what might've caused your issue. There are a few things you can try while I do this.

Customer:

OK fine...

Brandon M. :

To repair permissions, please click out to your desktop and use the Go menu at the very top.


Choose Utilities from this menu. Look for Disk Utility and open it up.


On the left side, choose your hard drive and click the button labeled "Repair Permissions".


This process will take some time so please let it work. Once done, it's recommended that you restart.

Customer:

OK I have already gone to Get Info for the directories I was locked out of and added Administrator BACK to who can read/write so that is not an issue.

Brandon M. :

The repair permissions will do that on every folder on the drive so you don't have to do it yourself.

Customer:

in Get Info for that jpg there is NO Option to view who can read or write or view that jpg.

Brandon M. :

Every file and folder has that option as permissions are both file and folder based. It has to be there.

Customer:

Like I said It Is NOT There for THAT JPG. Why don't we try you getting on my system again so I can show you??

Customer:

Tell me when ur ready...

Brandon M. :

Is the number the same?

Customer:

I have not loaded it yet waiting for your reply... I will now.

Customer:

201-507-419

Brandon M. :

Ok, seems to be working better this time

Customer:

Sorry I forgot I have used MacKeeper to shred it since I couldn't delete it.

Brandon M. :

It's fine. Can you show me what damage you were referring to?

Customer:

It's on my iPhone and I can d/l it again. But 1st lets see if it's gone from iPhoto...

Brandon M. :

Is that a brand new iPhoto library or is it the same one?

Customer:

See what I mean about the thumbnails? I've delete everything and copied this directory from my iPhone... There's also a set of them on my 2TB drive... Lets go see if that file is gone...

Customer:

See the pics are all there but I can't get the thumbs to work. I've uninstalled iphoto and copied it from another external CLONE of OS 10.6.8 and still no joy...

Brandon M. :

Ok - mind if I try taking control and trying something?

Customer:

go for it...

Brandon M. :

I think you have to do it. Hold down Command and Option and open iPhoto - a popup should come up

Customer:

Been there done that 50 times... but I will do it for you....

Brandon M. :

Are you holding both keys down?

Brandon M. :

  1. Hold down the Command and Option keys on the keyboard.

  2. Open iPhoto.

  3. Keep the keys held down until you are prompted to rebuild the library.

Customer:

ok I'm sorry lemme try again... My wife was talking to me...

Customer:

OK did you see me do it Right that time?? :))

Brandon M. :

Yup - I did. Have you tried a brand new library?

Customer:

Yep... I also tried dragging them to iphoto from iExplore same same

Customer:

Iphoto crashes a lot now also... I've thought about trying iPhoto 11 but after reading the horror stories decided against it...

Customer:

u still tere?

Brandon M. :

Well, there is something that I would like to try. Let me take control again and do some things. Then I will have you create a brand new library and we can test.

Customer:

da there

Customer:

Sorry I'm not a touch typist... sure go ahead...

Customer:

oops

Brandon M. :

Hm?

Customer:

sorry my bad...

Brandon M. :

Its ok

Brandon M. :

Ok, hold down Option and open iPhoto - create a new library and put it somewhere like your desktop. When it is done, let me control again

Customer:

lets import some from the 2TB drive...

Brandon M. :

Ok, go ahead and put some of your own photos in and see if it does the same thing.

Brandon M. :

As far as the crashing goes, that might be because you copied it from another system. Updating your iPhoto would fix that.

Customer:

Now I wonder if I can move the directory into iPhoto?

Brandon M. :

What do you mean? Drag the entire folder of images?

Customer:

ya that works too! Please tell me what you deleted in case this happens to me again??

Brandon M. :

I deleted the preference files to see if that would fix the crashing but it didnt so you don't need to worry about them.

Customer:

I want to try ieplore while I have you online, OK?

Brandon M. :

I deleted the preference files to see if that would fix the crashing but it didnt so you don't need to worry about them.

Brandon M. :

The only thing I had you do was create a new library and import some photos in. You likely had a corrupted library.

Brandon M. :

I personally don't have any experience with iExplorer so I don't know what you are attempting.

Customer:

OK that don't work so I'll have to rebuild the directories... Now then I TRIED creating a new Library BEFORE calling on you... Something you deleted allowed this to work right...

Brandon M. :

iExplorer might need a certain version of iPhoto to work properly. 6.0.6 is pretty old. If you were to update your iPhoto, it would likely work.

Brandon M. :

In your home directory is a folder called Library. In there is Preferences. I deleted two files that started with com.apple.iPhoto - those files just contain settings.

Brandon M. :

You should only attempt to delete preferences when you are experiencing issues with a particular program.

Customer:

Ya but iPhoto 11 is NOT for me. Do you know how high upgrades I can go before iPhoto 11

Brandon M. :

I assume you mean iLife '11? The version of iPhoto in that is iPhoto 9 so the next version down would be iPhoto 8 which was part of iLife '09.

Brandon M. :

I don't know the version number of the one that was just released

Customer:

OK so I have to stay below 8 when it changes right?

Customer:

Ok thanks Brenden. You deserve a tip but I'm a Disabled Veteran living on my VA check so I'm always broke.. No hamburgers this month now that I paid for this service..

Brandon M.
Brandon M., Mac Support Specialist
Category: Mac
Satisfied Customers: 6,977
Experience: 10+ Years Mac Support as contractor and currently an IT Manager for law firm
Verified
Brandon M. and 87 other Mac Specialists are ready to help you
Ask your own question now
Ask Brandon M. Your Own Question
Brandon M.
Brandon M.
Brandon M., Mac Support Specialist
Category: Mac
Satisfied Customers: 6,977
6,977 Satisfied Customers
Experience: 10+ Years Mac Support as contractor and currently an IT Manager for law firm

Brandon M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Using iPhoto. how to change 4x6 color photo @4MB to 1.9MB I
using iPhoto. how to change 4x6 color photo @4MB to 1.9MB I need to send 33 photos to a site that requires less than 2MB per photo ? can e-mail me***@******.*** I visited a Genius at local Apple store… read more
Kris R
Kris R
IT Manager
Computing
2,652 satisfied customers
The icons for iPhoto and Calculator are missing. Imac
Hi there. The icons for iPhoto and Calculator are missing … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
Iphoto keeps saying it quit unexpectedly and wont open to
iphoto keeps saying it quit unexpectedly and wont open to take photos off of my i[phone seven for an import.... I ned to back up these photos, I am sending my seven in for a new phone. … read more
Kris R
Kris R
IT Manager
Computing
2,652 satisfied customers
Where is iphoto on my mac? Not sure..will check...10.7.5.
about 1 year...just don't know where to find iphoto. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
I'm in iPhoto and can't get out of Full Screen. have already
I'm in iPhoto and can't get out of Full Screen. have already quit sotware and re-opened. … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,507 satisfied customers
Just received our iphoto New Years cards, and they contain a
Just received our iphoto New Years cards, and they contain a major error not of our making. How do we get this fixed? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
I have imovie 10.1.1. I have created a slide show in iPhoto
I have created a slide show in iPhoto and want to save it in a flash drive … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
10.12 on a 27" iMac does not allow iPhoto, Google Earth etc
10.12 on a 27" iMac does not allow iPhoto, Google Earth etc to open because " no window open". … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
Have made an iPhoto book and i can't seem to process the
Hi, Have made an iPhoto book and i can't seem to process the book when I select buy book, it gets stuck generating the pages. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
Trying to get iPhoto 08 from one mac to another looking for
trying to get iPhoto 08 from one mac to another looking for iPhoto 08 library upgrade installer? … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
How do I download photos from iPhoto to my desktop? MacOS
How do I download photos from iPhoto to my desktop? … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
IPhoto does not show up in my applications, nor does it show
iPhoto does not show up in my applications, nor does it show up as a purchased app. … read more
Jon
Jon
Bachelors Degree
480 satisfied customers
My iPhoto pictures asked to be updated, so I did so, but now
My iPhoto pictures asked to be updated, so I did so, but now most do not show up on the version of iPhoto I have. … read more
Danny Coloma
Danny Coloma
Apple Certified Macintosh Technician, ACSP, APP
20 satisfied customers
Can't open iPhoto, it keeps telling me to close and then
can't open iPhoto, it keeps telling me to close and then reopen, over and over again … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I just transferred a lot of photos in iPhoto in the section
Thanks. I just transferred a lot of photos in iPhoto in the section that retains 12 months of photos, from that album to a new one where hopefully they wouldn't reach 12 months and disappear. Then I c… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
Need some help with iphoto. Sierra. Following directions on
following directions on how to download from iphone to mac. What I really need is an appointment with one of your tech support geniuses. … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
IPhoto shows 'corrupt' and cannot be opened and gives me the
iPhoto shows 'corrupt' and cannot be opened and gives me the 'close' message. None of my photo on there can be opened. Help me. … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
Unable to write to library iPhoto library, iPhoto is on my
Tried to go into Disk utility and option command hold to repair iPhoto no luck … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x