How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8995
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

Hey there. i lost a document and its not showing up in autosave

This answer was rated:

Hey there.
i lost a document and it's not showing up in autosave (actually there are NO files in the autosave folder) and I can't find the version using time machine.
I saw a phantom version of the document but all the buttons were greyed out and then it vanished. (It's also not in the recent versions list). Any advice on retreiving this?
What kind of document are you referring to?
Customer: replied 3 years ago.

an excel worksheet

Did you actually name and save the file first?
Customer: replied 3 years ago.

nope, but i have it set to autosave every 5 minutes and It was open and sitting in my doc for several days before it disappeared.


Autosave does not work until you actually save the document and name it. Then it begins the autosave feature for whatever save interval you chose. Sorry.
Customer: replied 3 years ago.

Is there anything else I can do?


No sorry even Time Machine does not backup anything until it is saved. I wish it were otherwise but it is what it is sorry.
Mike and 4 other Mac Specialists are ready to help you

Related Mac Questions