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Hello my name is XXXXX XXXXX I will be assisting you today. I understand technology can be frustrating at times and hopefully together we can come up with a solution to your problem.
Can you tell me what password XXXXX are having trouble with?
Getting in to your IPAD? Itunes?
I need to know what your trying to do so I know what password XXXXX having problems with
I cannot get anything on my ipad
You mean you have a blank screen? Or there is a password XXXXX log in to your Ipad that wont allow you in?
It did have a password XXXXX the number would not work, said to wait 60 min. tried again and box is gone and just shows my picture
Ok lets try to hold the home button and sleep/wake button until you see the apple logo start up.
This will power reset the IPAD so you can start over
Where is the sleep wake button
with the home button facing down its should be upper right corner on the edge
I get an arrow circle which disappears
If you held both the home and sleep/wake button it should have shut off then came back on with the apple logo
then come up to the normal screen
so it did not do this?
It did then went b ack to picture, that says connect to itunes
Ok so to many attempts have been done and it will not allow you back in.
There is a support document by apple that explains this.
Please give me a minute to look that up
When was the last time you backed up your Ipad to Itunes?
Well unfortunately your going to have to restore it back to your last backup
I am not very good at this so could you call me(NNN) NNN-NNNN/p>
http://support.apple.com/kb/ht1212 <click link for apple support article
I am sorry we are not aloud to talk on the phone
Did my link help you get your Ipad fixed?