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Would you mind allowing me to remotely control your computer? I can assist in removing iTunes and associated software and help reinstall it.
Hi Brandon: A client just came in. I'll have to postpone this chat. How may I do that please?
No worries. Just leave the chat window open and reply when you are ready to continue.
Okay, Brandon. I'm ready to go again. Thanks
Great. Just a second and I will get you a link.
Please go here: http://goo.gl/ZPJ0cL - when asked for a code, please use BTNU
It should prompt you to run some software - please do so.
Done. Symantec freaked. Looks as if you are in now.
Awesome connecting now.
I see you're connected but nothing happening...
Sorry, mind if i take control?
Seems there is more going on than just iTunes not launching. Per our chat in the remote software, you will try restoring from you Carbonite backup. If not, you will take it to a local computer store to have Windows reinstalled.