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Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 5102
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I cannot play vies on You Tube. I recently got a new hard

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I cannot play vies on You Tube.

I recently got a new hard drive for my Mac Book. It's Mac OS X 10.7.5. I had watched videos recently (after the new HD) on Youtube and Gawker. No prob. What changed?

I just downloaded Adobe Flash Player Plug In, followed all the steps and it still won't play.

What should I do?
Hello & Welcome to JustAnswer. My name isXXXXX and i will do my best to assist you.

Can you tell me what happens when you try to play the video?

Customer: replied 3 years ago.

It's just a black screen. No 'play' arrows. But the comment section comes up.

Please try the following.

Press and Hold Command + Option + E and to empty the cache, close Safari and re-open it then retry.

Customer: replied 3 years ago.

OK. I did all that. Pulled up youtube again and then a specific video, but the screen was just black.


Then I clicked over to your window and then I hear the video start up.


Why the delay? Does the cache have to be cleared often to play videos?

Sometimes, when it doesn't work then the cache needs to be cleared usually after an update. You do not have to do it all the time, only when the problem happens.

Are the videos now working?

Customer: replied 3 years ago.

Yes the videos are working now.


I checked a few Youtube and Gawker videos.



You're welcome. If you can take a minute to rate my answer, that will be appreciated.

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