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Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11169
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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My screen is moving around and going in and out

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My screen is moving around and going in and out
Hi and Welcome. My Name is XXXXX XXXXX I look forward to assisting you today with your question.

When did this problem started ?
Customer: replied 4 years ago.
About a week ago
Sounds like your Mac is in Zoom mode. We can try to turn it off.

Press Command + Option + 8 to turn off the zoom.

You can also turn off the zoom by going to Apple Menu > System Preferences > Universal Access. Under "Seeing" tab, turn off the zoom.

Please let me know if that didn't work, so we can continue troubleshooting.

Best Regards,
Customer: replied 4 years ago.
this is what I have tried. I cannot get the cursor to move freely. It won't go where I direct it..using trackpad or wireless mouse
What happens when you press Command + Option + 8 ?
Customer: replied 4 years ago.
It still does the same thing. It is like the cursor is dragging in mud
hmm thats strange. We can try to boot your Mac into Safe Mode. Turn off your Mac. Turn it back on and immediately hold down the Shift key on your keyboard. Keep it held down until it boot into Safe Mode.

Let me know if it happens in Safe Mode
Customer: replied 4 years ago.
seems to work fine in safe mode
So it's just a glitch in the OS X. In Safe Mode, go to System Preferences > Universal Access. Under "Seeing" tab, turn off the zoom if it is turned on.

Then just retsart your Mac (not to Safe mode this time). Let me know how it goes.
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