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I'm sorry about the issue. What kind of security code is it? What happens when you enter the code? Or is it the wireless / wi-fi security key / code or something else? What's the brand/model of your internet / wireless modem / router device? Do you have a windows or mac computer, if any?Can you please click on the website below and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly?http://22.214.171.124:8040/?Session=863321ac-5c15-4886-986d-7fb253b99ce4Edit: It looks like you are away; when you are available, please reply back and let me know if you'd like to continue; otherwise, we can cancel this for you. Don't worry, we guarantee our service. Please let me know your options. Thank you,