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Hello my name is XXXXX XXXXX I will be assisting you today. I understand technology can be frustrating at times and hopefully together we can come up with a solution to your problem.
Is this an Ipod Touch?
I am presently just letting the battery die
Ok give me a few minutes to research this.. While I am looking this up have you tried holding the home button down and the sleep/wake button together at the same time until you see an apple come up?
is the home button the bottom center button used most often?
no i haven't held them down together. I will do this now
hold them down together and do not let up until you see and apple show up.
if the power off slider comes up ignore it
I held them down & the apple came up. HEY IT WORKED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! It has reset & at first that game tutorial sent me back to the game, but it let me out & all seems clear! AMAZING!! You have NO idea how much this means to me. I have been LOST w/o this iPod. I use to talk with my son. THANK YOU XXXXX THANK YOU!!!!
You are very welcome. I am so happy you was able to gets this going.
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Me too! I actually thought I'd tried that procedure but probably didn't hold it long enough. Again thank you so very much & have a wonderful day. I will give you an excellent rating!