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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I changed my password XXXXX log onto my Mac Pro. How do I retrieve this o

Customer Question

I changed my password XXXXX log onto my Mac Pro. How do I retrieve this or bypass the log on?i forgot the password
Submitted: 3 years ago.
Category: Mac
Expert:  Dustin replied 3 years ago.
Welcome, my name is XXXXX XXXXX I will assist you today!

I can help you change, or bypass the password.

First things first though, I need to know what version of mac osx you have on your machine.

Snow Leopard, Lion, Mountain lion? ( 10.6 10.7 or 10.8 )

Thank you kindly for your response.

Customer: replied 3 years ago.
The problem was resolved. Thanks though. Will I still be charged?
Expert:  Dustin replied 3 years ago.
You may or may not have been charged a security depsosit John, I have no way of seeing that from my end of things, as I am just a technician who works on the questions laid in front of me, and I cannot see the payment details of your account.

To ensure that you were not charged, I can message customer support and request a refund on your behalf.

You can also contact customer support directly via email, or via our phone number.

The email, phone, and chat link to the accounts department, is on the page below

If you have any further issues , concerns, or any other technical issues you would like to work on, please let me know.

Thanks for trying our service John,

Dustin S.

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