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Hi, I am Sandy and I look forward to helping you with your issue today.
Hello I am sorry about the issue and am ready to help you now.
so far i have not gotten any answer
Hello Anne,You can clean your computer by following the instructions given under the link below:A. https://discussions.apple.com/thread/4390401?start=0&tstart=0
Or you can please follow the steps given here:
1. Please start your computer up, holding OPTION key.
2. Now, please select Recovery option.
3. Select language-English.
4. Choose "Disc Utility"
5. "Macintosh HD"
6. Now, please select "Erase" tab
7. Erase Disc.
8. back to OSX Utilities - Select Reinstall OSX (this makes it so your most recently installed operating system will be restored.
9. Reinstall to Mac HD
B. http://stikine.wordpress.com/2012/07/13/howto-reset_to_factory_default/Please keep me posted and remember to rate my serivce. Thank you.
it still did not answer my question that was is it going to wipe everything out on my new Macbook Pro as well?????
If you have any other query, please let me know. Thank you.