How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask sanguinesandeep Your Own Question
sanguinesandeep, Mac Software Engineer
Category: Mac
Satisfied Customers: 6227
Experience:  B. Tech
Type Your Mac Question Here...
sanguinesandeep is online now
A new question is answered every 9 seconds

i recently purchased a new mac book pro and would like to give

This answer was rated:

i recently purchased a new mac book pro and would like to give my grandson my old mac book how do i clean it out i am afraid it will remove all that was transferred to the pro HELP

Sandy :

Hi, I am Sandy and I look forward to helping you with your issue today.

Sandy :

Hello I am sorry about the issue and am ready to help you now.

Customer: replied 3 years ago.

so far i have not gotten any answer

Hello Anne,

You can clean your computer by following the instructions given under the link below:



Or you can please follow the steps given here:


1. Please start your computer up, holding OPTION key.

2. Now, please select Recovery option.

3. Select language-English.

4. Choose "Disc Utility"

5. "Macintosh HD"

6. Now, please select "Erase" tab

7. Erase Disc.

8. back to OSX Utilities - Select Reinstall OSX (this makes it so your most recently installed operating system will be restored.

9. Reinstall to Mac HD


Please keep me posted and remember to rate my serivce. Thank you.

sanguinesandeep and other Mac Specialists are ready to help you
Customer: replied 3 years ago.

it still did not answer my question that was is it going to wipe everything out on my new Macbook Pro as well?????

You need to follow the instructions only on the old computer. No, it will not delete the data from the new computer.
Customer: replied 3 years ago.

If you have any other query, please let me know. Thank you.

Customer: replied 3 years ago.
Thank you for your help, it has all been taken care of, the computer is totally cleaned out. Thank you again

Related Mac Questions