Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac
This answer was rated:

My MacBook has a white screen, then after several minutes,

a blinking black file folder...
My MacBook has a white screen, then after several minutes, a blinking black file folder with a ? on it appears. I hear a "clicking sound" also.
Show More
Show Less
Ask Your Own Mac Question
Answered in 6 minutes by:
8/21/2013
Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4,770
Experience: Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
Verified

Hello Bridget, my name is Dan.
I will do my best to help you, the only stupid question is the unasked one.

That folder means it cannot find anything to boot from. You mentioned a clicking sound, did you happen to have a DVD or CD in the optical drive?
If not then it could well be your hard drive has malfunctioned. That can make a clicking sound because of internal damage.
How old or new is the MacBook and what version of OS X is on it?
Is there any chance you have an Instal DVD?
A copy of TechTool or Disk Warrior?
Ask Your Own Mac Question
Customer reply replied 4 years ago

I did not have a DVD or CD in the optical drive.


 


My MacBook is 8 years old and I believe the OS X version is fairly new...Snow Leopard (?).


 


I don't have a copy of TechTool or Disk Warrior, but I do have the Snow Leopard disk.

That SL disk will work. Turn it on if off and insert the DVD.
Then it may find it on its own. If not then turn it off.
Now hold the Option key down and start it up.
Keep Option pressed until you see a screen like this.
graphic
Most likely the only thing you will see is the DVD.
Select that and click the right arrow. It should boot up and we can run some tests.

Let me know.
Ask Your Own Mac Question
Customer reply replied 4 years ago

It's working! It asked to install Mac OSX, now I must select the disk wher I want to install the Mac OS X. My only choice is "Go Back"

That is a good thing, do not install anything yet.
First tell me how many startup disks were available to choose from?
Just the DVD or was there a Mac Hard drive also?
Ask Your Own Mac Question
Customer reply replied 4 years ago


There was a Mac Hard drive.

Ok, that is good. Now lets do some repairs on it.
At the top of the screen you will see a menubar.
graphic
Select Disk Utility.
graphic
Select the Mac Hard drive and this is what you will see.
graphic
Click repair drive, the above is grayed out, yours will be active.
After that finishes click Repair Permissions, there will be a long list, ignore the SUID file notice.

If it tells you the drive is unrepairable let me know.

Once this finishes you can quit the Utility and restart.

Keep me posted.

Ask Your Own Mac Question
Customer reply replied 4 years ago

Repair drive is not a choice here.


 


My choices are: Matshita DVD-R UJ-857D or


Mac OS X Install DVD which I selected.


 


I get a menu with the following at the top: First Aid Erase Restore


If I select Restore, it says: To copy a disk or restor a disk image to a disk, select the source disk or disk image, select the destination disk, and then click Restore.


 


To select a source, I can do one of the following:


click Image to restore a disk image stored on disk or


drag a disk image from a web browser to the Source field or'


copy a disk by dragging it from the list on the left (Mac OS X Install DVD or the Matshita DVD)


 


I have the origianl installation disks. What should I do?


 

That means that your hard drive is toast and will need to be replaced. An 8 year old MacBook may be time to upgrade to a newer one, the drives are hard to replace in those.

I do hope that you backed it up, that clicking sound worries me, that usually is a bad thing.

The rest of the machine is good, I know that because it booted up, a new hard drive and all is better.

There are places to have it repaired apart from Apple or you can do it yourself if you have jewelers screwdrivers, a magnifying glass and an ice-cube tray (or something to keep track of all the screws).
I can give you the how if you give me the serial number.
Ask Your Own Mac Question
Customer reply replied 4 years ago


Where would I find the serial number?

Ask Your Own Mac Question
Customer reply replied 4 years ago

Serial #: 4H6461UAWGL

MacBook Core 2 Duo Hard Drive Replacement - iFixit

That will walk you through the whole thing. They will also sell you a drive. They list the tools you need.
It is an easy procedure on that model.

All you need is a drive.
Ask Your Own Mac Question
Customer reply replied 4 years ago

Thanks, Dan. You've been a real help. I guess everything on my computer is lost...I have a exterior hard drive. I backed up a couple of months ago...yeah, dumb! But at least I have that. Thanks again. Bridge

Better than nothing. I back mine up every day at midnight, takes about 1 minute.
Easy when the drive is always connected, easy also if it is connected to a wireless router that can handle a hard drive.

If you should wish to set something like that up let me know. I can help.
There are data recover companies but they are costly. Depends on what the data is worth to you.

Glad I could help, I like it when I can.
Thank you.
Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4,770
Experience: Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
Verified
Daniel and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 4 years ago

Hi Dan. Looked into replacing my hard drive myself..sounds easy enough. Then I checked into data recovery and found an article in Popular Mechanics Mag which referred to a data retrieval software product called PROSOFT DATA RESCUE I I, which is tailored for the Mac OS and Mac-formatted drives. Sounds intriguing.


 


The article goes on to instruct as follows: "Install the software, select the defective drive as your source, choose a destination folder to receive the data, making sure your recovery drive has enough space for the contents of the failed drive. Then be prepared to wait, and wait."


 


Do you know anything about this software?

It is a very good product, however, the drive has to be functional for it to work. Worth a try but it will set you back $100.00 to find out.
I have and use it myself, again, the drive has to run. You said a clicking sound, that, to me, sounds like a drive that cannot run, the drive motor is broken and the click is it trying.

I have used that utility more than once. It does work as it claims.

That help? I have been away on a mini vacation so just now saw your post.
Ask Your Own Mac Question
Customer reply replied 4 years ago

Thanks, Dan, for sharing these questions with me. None of them apply,
this time, but I still appreciate your mail. I did follow your advice and
ordered, received and installed a new hard drive from iFixit and everything
is ok. Thank you again. Bridget

Ask Daniel Your Own Question
Daniel
Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4,770
4,770 Satisfied Customers
Experience: Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Daniel is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,770 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I purchased a new Apple MacBook Air. Went through the set up
I purchased a new Apple MacBook Air. Went through the set up routine and then didn't get a chance to use the machine for a few days. When I went to log in … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
I did sent you a request a few weeks ago and I am wondering
Hi Jason, I did sent you a request a few weeks ago and I am wondering if I missed your reply, as I understand now that a reply was sent and I might not have seen it. Can you send it again. … read more
Kris R
Kris R
IT Manager
Computing
2,652 satisfied customers
Want to know how I can get kendel books on my I pad. I have
Want to know how I can get kendel books on my I pad. I have an app, … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
37 satisfied customers
Do I really need some devices on my Mac, MacKeeper, Zoom
Do I really need some devices on my Mac, MacKeeper, Zoom Diagnostics etc … read more
RandyNetwork Tech
RandyNetwork Tech
1,749 satisfied customers
I have purchased a new Mac and downloaded my files from my
I have purchased a new Mac and downloaded my files from my external back up drive. Everything seems to be working except my mail account. I have a hotmail account which downloads as mail on my laptop … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
I have recentley purchased a new I phone 8s. I went to a
Hi! I have recentley purchased a new I phone 8s. I went to a telstra shop to buy and get phone setup. They couldnt transfer my contacts from my old phone and have told me to contact Apple to restore m… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
When I turn on my ipad it is telling me that Activation
When I turn on my ipad it is telling me that Activation required … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
My Macbook Pro is stuck on the prohibited sign at startup.
my Macbook Pro is stuck on the prohibited sign at startup. Tried … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
I got a new watch Series 3 with cellular and gps. Took it to
I got a new watch Series 3 with cellular and gps. Took it to my carrier today and got it set up at Verizon. Got a new phone number for the watch itself. I tried the number and I get no call on the wat… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
It won't accept my Apple ID that goes with my Ipad. 10.5 or
It won't accept my Apple ID that goes with my Ipad … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
Ii don't have any apple devices but I HAVE probably almost
Ii don't have any apple devices but I HAVE probably almost 1,000 songs on an old laptop that I would like to access on newer equipment … read more
Moses C
Moses C
Bsc
339 satisfied customers
Reset ipad but still linked to itunes apple account. not
hi reset ipad but still linked to itunes apple account. not able to contact previous owner to remove/delete itunes/apple account. can you help … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
My husband has an I phone 6 and has forgotten his pass code
My husband has an I phone 6 and has forgotten his pass code and password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
I don't remember my password ,I need a new one. I don't
I don't remember my password ***** need a new one JA: When did you last change your password ***** Apple ID? Customer: I don't remember a long time JA: Did you try resetting through Apple's online acc… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
I need help with my mobile phone Samsung J7 Pro. After
I need help with my mobile phone Samsung J7 Pro. After switching off I can't get back on without my password ***** I can't remember it. I use my thumb print! How can I access my phone without my passw… read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
My ipod is disabled. 14 months. Nothing
my ipod is disabled. JA: How old is your iPod? Customer: 14 months JA: What have you tried so far with your iPod? Customer: nothing JA: Anything else you want the Video Expert to know before I connect… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
I tried to restart my iphone 4 and after I entered my Apple
I tried to restart my iphone 4 and after I entered my Apple ID and password ***** message on my iphone said I would receive a verification code which I should enter after my Apple ID password. Where m… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
We have once again lost the icon for road runner email. It
We have once again lost the icon for road runner email. It used to be located on the left corner like an icon when we opened internet in chrome. Where did it go? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x