Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac
This answer was rated:

Iomega eGo 1TB USB 2.0 FireWire 800 Desktop External Hard Drive

Mac Edition - 34794 iMac 20-inch...
Iomega eGo 1TB USB 2.0 FireWire 800 Desktop External Hard Drive Mac Edition - 34794

iMac 20-inch Mid 2007, OSX Lion 10.7.5

Iomega will not appear in finder. Just clicks and clicks and clicks.
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
8/16/2013
James
James, Sr. Mac Support Expert
Category: Mac
Satisfied Customers: 15,908
Experience: Mac Expert
Verified
Hi,

My name is James.

Can you describe the noises you hear from the drive please?

Thanks,

J.
Ask Your Own Mac Question
Customer reply replied 4 years ago

As if it is spinning.

Does it sound more like a cotinous whine of a motor spinning, or do you actually hear ticks or clicks every second or few seconds?

Thanks!

J.
Ask Your Own Mac Question
Customer reply replied 4 years ago

Ticks and clicks every few seconds.

Thank you, XXXXX XXXXX

I'm going to explain what's going on with the drive, but can you first tell me if there is data on it that you absolutely need?

J.
Ask Your Own Mac Question
Customer reply replied 4 years ago

There is data I absolutely need! I'm in the middle of publishing a magazine.


 

Thank you, XXXXX XXXXX

I'm very sorry to have to tell you this, but the clicking sound you are hearing is very bad news.
The hard drive has magnetic read/write heads that hover over magnetic discs - a very gentle and fragile mechanism.
In your drive, the heads are no longer hovering over the discs, instead they are banging agains the discs, which causes the clicking sound that you hear.
There is no way to get data off the drive as it is - the only way to recover the data is to open the drive and exract it manually, using special equipment in a special clean room.

You need to use a data recovery company, a good one is www.werecoverdata.com - they will take the data out of the drive, put it on a DVD and quickly ship it to you.

I know this is not what you want to hear and am very sorry to give you this piece of bad bad news, but it would be unprofessional of me to do otherwise. I hope you understand and that you are not going to shoot the messenger...

If you have any other questions or need more information, please ask me – I’ll be happy to respond!
I'd appreciate it if you can rate my service using the faces below my answer.

Many thanks,

James.
James
James, Sr. Mac Support Expert
Category: Mac
Satisfied Customers: 15,908
Experience: Mac Expert
Verified
James and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 4 years ago

Now, I paid you $68. Is that for one question?

Hi,

The site offers subscription plans, that allow you to ask many questions for the same price. I can have a customer service rep contact you about it.


Can you please click one of the faces under my answer to rate me? Once this is done I can get customer service to contact you.

Thanks,

J.
Ask Your Own Mac Question
Ask James Your Own Question
James
James
James, Sr. Mac Support Expert
Category: Mac
Satisfied Customers: 15,908
15,908 Satisfied Customers
Experience: Mac Expert

James is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
A new IMAC and Office 365 does not see my printer. 10.13.2.
Just transfer everything from old mac to new one and office does not print. Every other program prints … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,042 satisfied customers
Why am I unable to make a game purchase of $4.99 .? I made a
Why am I unable to make a game purchase of $4.99 .? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,042 satisfied customers
Need to stop find my phone on. Apple 7 plus os. Verizon
Verizon store said it had been removed a phone was sent Asuion recllaim … read more
Donna French
Donna French
Bachelor of Science
36 satisfied customers
I cant get fb. I not sure. Just turn off and its says
I cant get fb JA: When did you last update Facebook? Customer: I not sure JA: What have you tried so far with your Facebook? Customer: just turn off and its says waiting JA: Anything else you want the… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,042 satisfied customers
I have my icloud address need to reset my password. Iphone
I have my icloud address need to reset my password … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
IPad message: "Your Apple device has a virus" "Pegasus
iPad message: "Your Apple device has a virus" "Pegasus Activated" … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
I lost my iphone yest and I am trying to set up a new phone
I lost my iphone yest and I am trying to set up a new phone but can't remember my apple password … read more
Mr.Med
Mr.Med
939 satisfied customers
Need to get a new password for my Apple ID. Tried many
I have forgotten my password ***** quite sometime and I side stepped it , but certainly would like to get this password ***** tired of not being able to just punch it out… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
196 satisfied customers
On a MacBook Pro (late 2013), runnig. Currently running High
running Parallels and with windows 10 home. I portioned the drive and using windows 10 home.iso installed into the partition. I downloaded windows 10 home from Microsoft but I didn't receive a Product Key. Does Microsoft have a record of my instullation… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,042 satisfied customers
I have made a mistake and now have 2 facebook accounts i
i have made a mistake and now have 2 facebook accounts i would like to deactivate it on my iphone but having so much trouble trying to do it not that good with this kinda of stuff please deacctive it … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,042 satisfied customers
Trying to connect apple tv. Do not remember my password
Trying to connect apple tv JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: Do not remember my password JA: Anything else you want the Mac Expert to kno… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,042 satisfied customers
My 1st time to use iDVD. Just finished making the movie in
My 1st time to use iDVD. Just finished making the movie in my Mac computer. Inserted a blankDVD disc. When I hit"Burn", this message appeared: "BURN ISO FILE ONLY", and then goes on to tell about an I… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,507 satisfied customers
How do I change my apple ID password, I forgot mine. Quite
hello, how do I change my apple ID password, I forgot mine … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
I am trying to close a small screen about iCloud. When I
I am trying to close a small screen about iCloud. When I press later a ball turns and I cannot get it to delete. … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
I have problem with my Mac. 10.12.6. 2 days. It says a
hi JA: Hi. How can I help? Customer: I have problem with my Mac JA: What Operating System (OS) are you running on your Mac? Customer: 10.12.6 JA: How long has this been going on with your Mac? What ha… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
443 satisfied customers
My IPhone 5 is not charging. The Apple display will show
Hi Pearl, My IPhone 5 is not charging. The Apple display will show every now and again when on charge and the screen will appear for a few seconds then recycle back to blank. I can hold the power butt… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,042 satisfied customers
Im looking at a screen that has User 1, then an arrow
im looking at a screen that has User 1, then an arrow pointing up in a circle to the right. Beneath that is user 2 (different name) and another arrow within a circle and a number underneath. There's a… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,042 satisfied customers
Its locked. I let a friend use it to check his facebook and
I let a friend use it to check his facebook and now it is locked and i don't know how to get mine back … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,042 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x