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I keep randomly receiving the message: Enter Apple ID (email

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address).com and password XXXXX my...
I keep randomly receiving the message: Enter Apple ID (email address).com and password XXXXX my Iphone 5. That email address no longer exists due to a breach of security. A new apple ID was created to replace the old one. Why do I keep receiving this message and since the email address no longer exists, I can't enter a password XXXXX get to the account to delete it.
Submitted: 4 years ago.Category: Mac
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Answered in 11 minutes by:
8/7/2013
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 4 years ago
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 38,971
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified

Hello Cindi! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. When it gives you that message, does it let you enter any email address or password?

Please press and hold both the Power button and the Home buttons together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.

graphic
If that does not work, go to Settings -> iTunes & App Store, then select the Apple ID, then sign out, then sign back in.

If needed, go to Settings -> Mail, Contacts, Calendar, then select the previous email address if it's there, then delete/remove it.

If needed, remove/uninstall any app that you've used the previous apple id / email address to buy previously.

Please let me know if there is still any issue. You can click on the Reply to Expert tab below and reply back to me, so I can help further as needed. Thank you very much.

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Customer reply replied 4 years ago

All the options you mentioned I try did not work. I keep getting the message:


 


Apple ID Password


[email protected]


Password:_______


 


I cannot enter a password XXXXX the email address does not exist anymore.

Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 4 years ago

I'm sorry about that. When it shows up; there is no box for you to enter anything? How do you exit that message?

 

Can you restore the iPhone?

 

http://www.apple.com/support/iphone/assistant/phone/#section_5

 

Thank you

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Customer reply replied 4 years ago

Yes, there is a box to enter a password, but the email does not exist anymore. I cannot restore the phone.

Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 4 years ago
What happens when you enter the password XXXXX it previously? Can you sync the iPhone to your computer, then reset the iPhone: go to Settings > General > Reset >Rest all settings.

Thanks
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Customer reply replied 4 years ago


What will happen if I reset all settings? Does that delete anything?

Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 4 years ago

No, it won't delete data; you'll just need to re-set up settings later; I will help you with any setting you need help with.

http://ipod.about.com/od/iphonetroubleshooting/ss/reset-iphone2_3.htm

(Only if you select the option to erase data..., then you would need to back up to iCloud or iTunes first:
http://support.apple.com/kb/ht2110)

So select only the option Reset All Settings.

Please let me know if there is still any issue. You can click on the Reply to Expert tab below and reply back to me, so I can help further as needed. Thank you very much. Thank you

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Customer reply replied 4 years ago


I am still receiving the message. All the options you mentioned have been done.

Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 4 years ago
I'm really sorry, in this case, can you back up your data to iTunes or iCloud; see details:

http://support.apple.com/kb/HT1766

, then use the option Settings > General > Reset > Erase all Content and Settings, then it will let you re-set up the iphone fresh.

Thank you
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Viet - Mac Tech
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