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My ipad will not power up. Battery fully charged and I've

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restored. itunes shows icon but...
My ipad will not power up. Battery fully charged and I've restored. itunes shows icon but saysiTunes has detected an iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
Submitted: 4 years ago.Category: Mac
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Answered in 5 minutes by:
8/5/2013
Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
James
James, Sr. Mac Support Expert
Category: Mac
Satisfied Customers: 15,908
Experience: Mac Expert
Verified
Hi,
Did you try to restore using iTunes?
J.
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Customer reply replied 4 years ago

yes twice

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
Can you tell me what happens when you try that?

J.
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Customer reply replied 4 years ago

Nothing on ipad just get the message I mentioned

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
Connect the iPad to the computer and open iTunes.

Does the iPad show up in iTunes?
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Customer reply replied 4 years ago

yes

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
Click the iPad in iTunes.

Now click the Restore button in iTunes.

Is the iPad being restored?

Thanks,

J.
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Customer reply replied 4 years ago

I've done that twice already!

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
Okay - and what happens when you do that, do you see it restoring (takes several minutes)?
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Customer reply replied 4 years ago

yes but still won't power up after it's restored

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
Hi,

I'd like to start a remote support session with you. This mean I'll be able to look at your screen together with you, and help you personally.

Would that be ok with you?

Appreciated!

J.
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Customer reply replied 4 years ago

sure

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
Thank you.

Please click here to start.

Important - if we are NOT connected within 5 minutes, something is NOT working right.
Please come back to justanswer.com and let me know - we will try something else!

Thanks,

J.
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Customer reply replied 4 years ago

Still not connected:(

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
Thank you.

Please go to this website:

www.join.me

Click Start meeting, download and run the file, and then give me the meeting ID from the top of your screen so I can join you.

Many thanks!

J.
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Customer reply replied 4 years ago

Sorry don't see the meeting ID

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
Did you go to www.join.me and click start meeting?
Did it let you run a file to start a meeting?
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Customer reply replied 4 years ago

yes is it the session # very long digit?

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
9 digits long.

J.
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Customer reply replied 4 years ago

this is session # more than 9 digits f5b5b202-3825-4a9b-aa5b-cb5b57fbe2a5

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
That's not it.

Let's try it again.

Please click this link, click the join.me.exe file and then run the file when prompted:

http://bit.ly/1aDHZOT

Approve running the file, and you will see a 9-digit meeting ID on the top of the screen. Please write this ID here for me.

Thanks!

J.
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Customer reply replied 4 years ago

Blank screen when I try to run it

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
Are you using Internet Explorer, Firefox or Chrome?
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Customer reply replied 4 years ago

safari

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
Okay.

In Safari, click this link:

www.join.me

Click Start Meeting

What happens?
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Customer reply replied 4 years ago

it says start meeting and has blank for meeting code to be entered

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
Please click the Start Meeting.

What happens?
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Customer reply replied 4 years ago

I did nothing happens

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
Do you happen to have Google Chrome installed?
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Customer reply replied 4 years ago

no

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
I think the join.me application may be hiding behind one of your windows.

Close ALL your applications, including safari (make sure you QUIT it).

Then open ONLY safari, go to www.join.me

Click Start Meeting

Check your downloads, and run the file it downloaded.

What happens?
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Customer reply replied 4 years ago

same thing

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
Click HERE

Does it ask you to download a file?

J.
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Customer reply replied 4 years ago

it downloads but just the web page for join me

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
After it downloads, double click it to open it please.
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Customer reply replied 4 years ago

no change. Do I need to sign up or something?

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
No, you just need to run the file it downloads so we can connect.

Without that, there is very little I can do to help....I'm very sorry.
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Customer reply replied 4 years ago

tried something and got the downlaod and it is scrambled

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
What do you mean by scrambled?
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Customer reply replied 4 years ago

just a page full of misc characters.

MZêˇˇ∏@Ë∫¥ Õ!∏LÕ!This program cannot be run in DOS mode.
$s˝rT7ú7ú7ú,∑ ú,Ç'ú>‰è<ú7úXú,∂nú,Ü6ú,Å6úRich7úPELfl¿…Q‡ 
énUë6†@@Vö¶V@ʼn¿x‘ÌTVêU¿¿Ω@†ú.textZçé `.rdata*†,í@@.data0,–æ@¿.rsrc‘ÌTÓTŒ@@.reloc BUDº[email protected]°dfi@V3ˆâ5`fi@;∆t Pˇ †@â5dfi@â5lfi@â5hfi@^√ÃÃÃUãÏ°dfi@V3ˆâ5`fi@;∆t Pˇ †@â5dfi@∑Ej
PVâ5hfi@â5lfi@ˇ0†@£`fi@;∆u3¿^]√PVˇ,†@£lfi@;∆tÍã `fi@QVˇ(†@£dfi@;∆t”Pˇ$&dagger ;@3“;∆ﬣhfi@^ã¬]√ÃÃÃÃÃÃUãÏSV3¿WÎçõãMã} ç4ç§$ääÑ…t(Ñ“t!çZøÄ˚wĬ çYøÄ˚wÄ¡ :—uFGÎ÷@Î√É»ˇ_^[]√ÃÃÃÃÃÃÃÃÃÃÃUãÏãEÅ&I uml; Phl¢@ççÙ¸ˇˇh,–@Qˇ|°@ɃjjçïÙ¸ˇˇRh$–@jjˇp°@ãÂ]√ÃÃÃÃÃÃÃÃÃÃÃUãÏãM ÅÏVWçEPQçï¯ˇˇRˇÄ°@ã}ãÖˇtBÅ˛˚s:hx¢@çÖ¯ˇˇPˇ8†@jÉ∆π+ŒQçî5¯ˇˇRhWjhˇˇ4†@jhp¢@çÖ¯ˇˇPjˇÑ°@_^ãÂ]√ÃÃÃÃÃÃÃÃÃUãÏQãEW3ˇPâ}¸Ë˛ˇˇÉƒÖ¿u
∏®¢@_ãÂ]√ãM VjhÄjjj[email protected]ˇL†@ãɲˇt°lfi@ã hfi@jçU¸RPQVˇH†@ã¯ˇD†@âE¸Öˆt ɲˇtVˇ@†@ãU¸Rˇ<†@㫘ÿ¿˜–^%Ä¢@_ãÂ]√ÃÃÃÃÃÃUãÏSã]VWã} Ö€tWhWˇd†@ãÖˆÑ+Å˛áÄ|>ˇ\tf«>\ãuVjhp¢@Wˇ`†@Ö¿udÖ€ÑÙhh£@È€Whˇ\†@ãÖˆÑ¿Å˛á¥jWˇX†@Ö¿uúˇD†@=∑tèh £@jË!˛ˇˇÉƒ_^3¿[]√ãT†@Vˇ”jˇ<†@jVˇX†@Ö¿u#9Ethh£@ˇD†@PË„˝ˇˇÉƒVˇ”_^3¿[]√ãP†@Vˇ”Ö¿u,9Eth¸¢@ˇD†@PË≥˝ˇˇÉƒWˇ”VËW˝ˇˇÉƒ_^3¿[]√_^∏[]√h–¢@ˇD†@PËÇ˝ˇˇÉƒ_^3¿[]& radic;ÃÃÃÃÃÃÃÃUãÏÉÏVãuçE¸Phjh®£@hÄ«E¸∆ˇ†@Ö¿u9çMQVçU¯RPãE¸hò£@P«Eˇ†@ãM¸Qˇ†@Ä>t
∏^ãÂ]√Sãt°@WVjjjjˇ”ã¯ÖˇtVjjjjˇ”ã¯Öˇu/hå£@Vˇ8†@jVˇX†@Ö¿uˇD†@=∑t _[3¿^ãÂ]√3¿Öˇ_[î¿^ãÂ]√&A tilde;ÃÃÃÃÃÃÃÃÃÃÃÃUãÏVãu WVˇh†@VãuVã¯Ë≈˚ˇˇÉƒɯˇt<∆t8;∆täHˇÄ˘ tĢ
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It tlooks like maybe I can't open with my version of safari...10.5.8

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
Okay... it looks like you got the Windows version of the file.

Now that you are able to download, go to

www.join.me

Click Start Meeting.

This will download the Mac file - run it (open it) and you will see the meeting ID.
Ask Your Own Mac Question
Customer reply replied 4 years ago

Same thing. How do I get the mac version?

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
Here is the direct link for Mac:

https://secure.join.me/Download.aspx?installer=mac

J.
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Customer reply replied 4 years ago

Downloads and opens to blank screen but when I try to open it says cannot use this version with Mac OS X

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
I am not sure how to proceed with this case, so I will forward the question back to the expert pool. As soon as another expert picks up the question, you will be notified.

Sorry I couldn't resolve your issue!

J.
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Customer reply replied 4 years ago

Very frustrated. Can we just cancel? I don't want to be charged for this since my ipad still isn't working. I do appreciate your help.

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
Certainly - that would only be fair.

I'll arrange a refund for you right now.

Again, very sorry I couldn't help more!

J.
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James
James, Sr. Mac Support Expert
Category: Mac
Satisfied Customers: 15,908
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