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James
James, Sr. Mac Support Expert
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Experience:  Mac Expert
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My ipad will not power up. Battery fully charged and I've

Customer Question

My ipad will not power up. Battery fully charged and I've restored. itunes shows icon but saysiTunes has detected an iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
Submitted: 3 years ago.
Category: Mac
Expert:  James replied 3 years ago.
Hi,
Did you try to restore using iTunes?
J.
Customer: replied 3 years ago.

yes twice

Expert:  James replied 3 years ago.
Can you tell me what happens when you try that?

J.
Customer: replied 3 years ago.

Nothing on ipad just get the message I mentioned

Expert:  James replied 3 years ago.
Connect the iPad to the computer and open iTunes.

Does the iPad show up in iTunes?
Customer: replied 3 years ago.

yes

Expert:  James replied 3 years ago.
Click the iPad in iTunes.

Now click the Restore button in iTunes.

Is the iPad being restored?

Thanks,

J.
Customer: replied 3 years ago.

I've done that twice already!

Expert:  James replied 3 years ago.
Okay - and what happens when you do that, do you see it restoring (takes several minutes)?
Customer: replied 3 years ago.

yes but still won't power up after it's restored

Expert:  James replied 3 years ago.
Hi,

I'd like to start a remote support session with you. This mean I'll be able to look at your screen together with you, and help you personally.

Would that be ok with you?

Appreciated!

J.
Customer: replied 3 years ago.

sure

Expert:  James replied 3 years ago.
Thank you.

Please click here to start.

Important - if we are NOT connected within 5 minutes, something is NOT working right.
Please come back to justanswer.com and let me know - we will try something else!

Thanks,

J.
Customer: replied 3 years ago.

Still not connected:(

Expert:  James replied 3 years ago.
Thank you.

Please go to this website:

www.join.me

Click Start meeting, download and run the file, and then give me the meeting ID from the top of your screen so I can join you.

Many thanks!

J.
Customer: replied 3 years ago.

Sorry don't see the meeting ID

Expert:  James replied 3 years ago.
Did you go to www.join.me and click start meeting?
Did it let you run a file to start a meeting?
Customer: replied 3 years ago.

yes is it the session # very long digit?

Expert:  James replied 3 years ago.
9 digits long.

J.
Customer: replied 3 years ago.

this is session # more than 9 digits f5b5b202-3825-4a9b-aa5b-cb5b57fbe2a5

Expert:  James replied 3 years ago.
That's not it.

Let's try it again.

Please click this link, click the join.me.exe file and then run the file when prompted:

http://bit.ly/1aDHZOT

Approve running the file, and you will see a 9-digit meeting ID on the top of the screen. Please write this ID here for me.

Thanks!

J.
Customer: replied 3 years ago.

Blank screen when I try to run it

Expert:  James replied 3 years ago.
Are you using Internet Explorer, Firefox or Chrome?
Customer: replied 3 years ago.

safari

Expert:  James replied 3 years ago.
Okay.

In Safari, click this link:

www.join.me

Click Start Meeting

What happens?
Customer: replied 3 years ago.

it says start meeting and has blank for meeting code to be entered

Expert:  James replied 3 years ago.
Please click the Start Meeting.

What happens?
Customer: replied 3 years ago.

I did nothing happens

Expert:  James replied 3 years ago.
Do you happen to have Google Chrome installed?
Customer: replied 3 years ago.

no

Expert:  James replied 3 years ago.
I think the join.me application may be hiding behind one of your windows.

Close ALL your applications, including safari (make sure you QUIT it).

Then open ONLY safari, go to www.join.me

Click Start Meeting

Check your downloads, and run the file it downloaded.

What happens?
Customer: replied 3 years ago.

same thing

Expert:  James replied 3 years ago.
Click HERE

Does it ask you to download a file?

J.
Customer: replied 3 years ago.

it downloads but just the web page for join me

Expert:  James replied 3 years ago.
After it downloads, double click it to open it please.
Customer: replied 3 years ago.

no change. Do I need to sign up or something?

Expert:  James replied 3 years ago.
No, you just need to run the file it downloads so we can connect.

Without that, there is very little I can do to help....I'm very sorry.
Customer: replied 3 years ago.

tried something and got the downlaod and it is scrambled

Expert:  James replied 3 years ago.
What do you mean by scrambled?
Customer: replied 3 years ago.

just a page full of misc characters.

MZêˇˇ∏@Ë∫¥ Õ!∏LÕ!This program cannot be run in DOS mode.
$s˝rT7ú7ú7ú,∑ ú,Ç'ú>‰è<ú7úXú,∂nú,Ü6ú,Å6úRich7úPELfl¿…Q‡ 
énUë6†@@Vö¶V@ʼn¿x‘ÌTVêU¿¿Ω@†ú.textZçé `.rdata*†,í@@.data0,–æ@¿.rsrc‘ÌTÓTŒ@@.reloc BUDº[email protected]°dfi@V3ˆâ5`fi@;∆t Pˇ †@â5dfi@â5lfi@â5hfi@^√ÃÃÃUãÏ°dfi@V3ˆâ5`fi@;∆t Pˇ †@â5dfi@∑Ej
PVâ5hfi@â5lfi@ˇ0†@£`fi@;∆u3¿^]√PVˇ,†@£lfi@;∆tÍã `fi@QVˇ(†@£dfi@;∆t”Pˇ$&dagger ;@3“;∆ﬣhfi@^ã¬]√ÃÃÃÃÃÃUãÏSV3¿WÎçõãMã} ç4ç§$ääÑ…t(Ñ“t!çZøÄ˚wĬ çYøÄ˚wÄ¡ :—uFGÎ÷@Î√É»ˇ_^[]√ÃÃÃÃÃÃÃÃÃÃÃUãÏãEÅ&I uml; Phl¢@ççÙ¸ˇˇh,–@Qˇ|°@ɃjjçïÙ¸ˇˇRh$–@jjˇp°@ãÂ]√ÃÃÃÃÃÃÃÃÃÃÃUãÏãM ÅÏVWçEPQçï¯ˇˇRˇÄ°@ã}ãÖˇtBÅ˛˚s:hx¢@çÖ¯ˇˇPˇ8†@jÉ∆π+ŒQçî5¯ˇˇRhWjhˇˇ4†@jhp¢@çÖ¯ˇˇPjˇÑ°@_^ãÂ]√ÃÃÃÃÃÃÃÃÃUãÏQãEW3ˇPâ}¸Ë˛ˇˇÉƒÖ¿u
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It tlooks like maybe I can't open with my version of safari...10.5.8

Expert:  James replied 3 years ago.
Okay... it looks like you got the Windows version of the file.

Now that you are able to download, go to

www.join.me

Click Start Meeting.

This will download the Mac file - run it (open it) and you will see the meeting ID.
Customer: replied 3 years ago.

Same thing. How do I get the mac version?

Expert:  James replied 3 years ago.
Here is the direct link for Mac:

https://secure.join.me/Download.aspx?installer=mac

J.
Customer: replied 3 years ago.

Downloads and opens to blank screen but when I try to open it says cannot use this version with Mac OS X

Expert:  James replied 3 years ago.
I am not sure how to proceed with this case, so I will forward the question back to the expert pool. As soon as another expert picks up the question, you will be notified.

Sorry I couldn't resolve your issue!

J.
Customer: replied 3 years ago.

Very frustrated. Can we just cancel? I don't want to be charged for this since my ipad still isn't working. I do appreciate your help.

Expert:  James replied 3 years ago.
Certainly - that would only be fair.

I'll arrange a refund for you right now.

Again, very sorry I couldn't help more!

J.

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