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Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Is this the 4-digt passcode? Do you have iTunes program installed on your computer? Is it okay if we reset the iPad and start over?
I belive it was 3 letters. yes, an I-tunes is installed. Yes, to resetting it.
Have you ever connected/synced this iPad to your computer previously?
No, it is on linksis connection from the neighbor.
Got it. First, please note the Home & Power buttons on the iPad:
I see them.
Close the iTunes program on your computer:
Message comes up 'disabled try again in 27 minutes.
Sorry, let's try a different way:
Go for it!
Is it showing the Restore / recovery mode option?
I t shows a USB cable pointing to ITunes.
Great, is iTunes program open on your computer?
Please open the iTunes program on your computer now.
Click on Start -> All programs -> iTunes -> iTunes.
Sorry, the iTunes is only on the IPad.
No worry, please download and install the iTunes program at the website below:http://www.apple.com/itunes/download/
It is downloading with a not of 10 minutes to complete.
OK. After downloading, then install it.
Approx 8 minutes to go. sorry for spelling errors; I'm a disabled vet and fingers don't work very good. Rather than hold you up, do you want me to follow a certain plan...
Don't worry about it. It's pretty simple, after you have installed the iTunes program; then it will show that the iPhone is in the recovery mode, then click on OK / Restore option, and then it starts resetting your iPad to like new.
You can always get back to me via this web page if there is still any issue. Thank you,