Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac
This answer was rated:

I have a Mac Book Pro 10.6.8 When I try to run an application

I have a Mac Book...
I have a Mac Book Pro 10.6.8 When I try to run an application that I have installed, I get this error message:
dyld: Library not loaded: /opt/local/lib/libgtk-x11-2.0.0.dylib
Referenced from: /Users/617anick/PQS/PQSMOL/pqsmol.x
Reason: image not found
./bin/pqsview: line 18: 8434 Trace/BPT trap $PQS_ROOT/PQSMOL/pqsmol.x --view $1
I have tried all kinds of ways to find a package or program which will include the needed file, /libgtk-x11-2.0.0.dylib. Where does this reside and how can I get it? I have installed Xcode and gtk2, to no avail. Thanks so much!
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 minutes by:
7/22/2013
David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1,556
Experience: BSc H.Dip Apple Certified Professional
Verified
Hi, my name is XXXXX XXXXX I will do whatever I possibly can to help answer your questions.

What application are you trying to load?

Sincerely,
David.
Ask Your Own Mac Question
Customer reply replied 4 years ago

It is a program called PQSmol from a commercial developer, pqs-chem.com. It is a molecular display program (chemistry). I downloaded and installed it OK. However when I try to run it I get the error message pasted above. I contacted pqs-chem.com for tech support, twice, and have heard not back from them in 10 days, so I am reaching out to see if anyone can help me. I do see a few other references to similar error messages on the Internet, so I get the impression that this is not specific to PQSmol and I need to get libgtk-x11-2.0.0.dylib from somewhere ... but where?

Hi,

This could be a tricky one to solve, and could be a version mismatch. The version you have could be intended for a different version of OS X.

You may be able to install what you need using MacPorts. First go to www.macports.org and install the 10.6.8 version.

Let me know if you have any trouble installing MacPorts. Let me know when it is installed.

Sincerely,
David
Ask Your Own Mac Question
Customer reply replied 4 years ago

Hi David,


 


Sorry, I should have said that I had found that tip on the Internet and I have already installed MacPorts.


 


David A.

Hi David,

No problem. So you had no luck with it I guess. Did it all work as expected, and could you find the package that you were looking for with it?

Also have the developers told you the minimum system requirement for the software?

Thanks,
David.
Ask Your Own Mac Question
Customer reply replied 4 years ago

Hi David


MacPorts installation went smoothly. There was no error


message after many many lines of output.


I just checked again at the pqs-chem.com website for minimum system requirements (for this mac version of the program PQSmol). I am not seeing it now but I thought I had checked previously, that 10.6.8 would be enough.


BtW here is a link to someone who asked an identical question for the identical problem on an OS 10.6.8:


https://discussions.apple.com/thread/4047228?start=0&tstart=0


but they seem to have had more success than me!


David A.

Hi,

Do you have the original install discs that came with your Mac?

Sincerely,
David.
Ask Your Own Mac Question
Customer reply replied 4 years ago

Yes. Using Pacifist and the Install Disk, I installed the "optional" Xcode (the entire package) a few days ago, as well as the Developers' packages. This created some new folders including /opt/local/lib/ which is where libgtk-x11-2.0.0.dylib is supposed to reside, but it did not give me a file with a name anything like libgtk*


 

Hi,

It is best at this point to run an Archive & Install with the original discs.

This doesn't affect the rest of your system, just reinstalls the OS, and hopefully any missing files.

After the Archive & Install you will need to run software update to avoid any software version mismatches.

Insert the install disc and begin the installation. The default options are what you want, and just follow the assistant.

When it is finished run Software Update from the Apple menu.

Following all that, reinstall the application again.

Please get back to me when you have that done.

Sincerely,
David.
Ask Your Own Mac Question
Customer reply replied 4 years ago

OK, David, I did as you suggested and re-installed the OS from disk.


Then I got the outstanding software updates, rebooted, and re-installed the pqsmol program.


 


Sad to say, the same error occurs as before. The entire output is pasted below.


 


David A.


 


617-Anicks-MacBook:~ 617anick$ ./bin/pqsmol &
[1] 414
617-Anicks-MacBook:~ 617anick$ PQS_BASDIR not set!
Set to default: /Users/617anick/PQS/BASDIR
dyld: Library not loaded: /opt/local/lib/libgtk-x11-2.0.0.dylib
Referenced from: /Users/617anick/PQS/PQSMOL/pqsmol.x
Reason: image not found
./bin/pqsmol: line 18: 415 Trace/BPT trap $PQS_ROOT/PQSMOL/pqsmol.x --build $1


[1]+ Exit 133 ./bin/pqsmol ./PQS/test.coord
617-Anicks-MacBook:~ 617anick$

Hi David,

I notice this is user specific. Use System Preferences, create a test admin user, login and install the software there.

Then let me know what happens.

Sincerely,
David.
Ask Your Own Mac Question
Customer reply replied 4 years ago

Oops, I'm not seeing a way to do that under System Preferences. The "Accounts" icon under "System" sounds like the logical way to do this but it does not give me any way to "create new account." In a Linux terminal window, "useradd" should do this but the command "useradd" is not recognized ("command not found").


Can you give me slightly more detailed instructions?

Hi,

Sure sorry. I shouldn't have assumed you were used to Mac OS X.

Unlock the padlock in the Accounts pane, in the bottom left, and click the + above it, that starts the add account assistant. Change account type to Administrator. Chose test name and password. Log out from the Apple menu, and log into the test account.

Hope this clarifies, sorry for passing over it so quickly.

Regards,
David.
Ask Your Own Mac Question
Customer reply replied 4 years ago

Sorry about that ... I found the answer on line too, after writing back. I did not realize the "+" meant something. OK, so I did it and I installed a copy of the PQSmol program as testadmin. No surprise, same error:


 


bash-3.2$ ./bin/pqsmol &
[1] 676
bash-3.2$ PQS_BASDIR not set!
Set to default: /Users/testadmin/PQS/BASDIR
dyld: Library not loaded: /opt/local/lib/libgtk-x11-2.0.0.dylib
Referenced from: /Users/testadmin/PQS/PQSMOL/pqsmol.x
Reason: image not found
./bin/pqsmol: line 18: 677 Trace/BPT trap $PQS_ROOT/PQSMOL/pqsmol.x --build $1


[1]+ Exit 133 ./bin/pqsmol
bash-3.2$

Hi,

I can't find minimum requirements either. Have you tried both installer types? RPM, and Tar?

Regards,
David/
Ask Your Own Mac Question
Customer reply replied 4 years ago

I had not tried the rpm method, so just now I downloaded it and tried to open it as you can see pasted below. The rpm command is not recognized. A quick on-line search makes it look complicated what to do instead, as there is no single command that replaces rpm, and most advice applies to Lion or Mtn Lion while I have Snow Leopard. I hope you don't mind my asking you to advise me what to do with the .rpm file.


 


Thanks,


David


 


617-Anicks-MacBook:~ 617anick$ sudo rpm -ivh pqsmol-trial-2.0-1.x86_64.rpm
Password:
sudo: rpm: command not found
617-Anicks-MacBook:~ 617anick$

Hi,

You can try this http://rpm4darwin.sourceforge.net though it doesn't say for leopard.

I think the problem here is the version of OS X. Do you have another Mac you can test on?

Sincerely,
David.
Ask Your Own Mac Question
Customer reply replied 4 years ago

Hi David,


(1) OK, I downloaded and installed RPM5, now I am not sure how to use it! Is RPM now going to be a command accessible via my PATH? If so, is the option -ivh as before?


(2) I do not have another Mac. Would you be willing to look in the /opt/local/lib/ folders of any of the Macs you have there, and see which if any might contain a file called libgtk-x11-2.0.0.dylib or anything like it? Maybe that would tell us something.


David


 

Hi David,

No I'm not sure about using RPM, maybe that's a bad idea after all. Try using the same command line as before.

It's a real pity there is no better support for this software, even a min requirements.

I'm using Mountain Lion on all my Macs and there is no /Opt/ folder, so that doesn't help but it was good thinking.

Looking at the name of the missing library it looks like X11.

Try downloading and installing XLL from here:
http://xquartz.macosforge.org/trac/wiki/Releases

Choose version 2.5.0

Then install and try launch the application.

Let me know how it goes.

Sincerely,
David.
Ask Your Own Mac Question
Customer reply replied 4 years ago

Hmm, still getting the same error when I run pqsmol but we may be getting closer.


 


(1) I am pasting below, the new contents of dylib's among /opt/local/lib/. Could one of these be another name for libgtk-x11-2.0.0.dylib? If so I will set up a symbolic link to it. Maybe one of those other versions of quartz has the elusive file? If so how might we search for it?


 


Also, these instructions are on the quartz page:


Default X11 Server (Snow Leopard Only)


If this is your first time installing XQuartz on Snow Leopard, you may wish to logout and log back in. This will update your DISPLAY environment variable to point to XQuartz.app rather than X11.app. If you would prefer to keep using X11.app as your default server (you can still launch XQuartz.app manually), you'll want to disable /Library/LaunchAgents/org.macosforge.xquartz.startx.plist using ​launchctl(1).


 


(2) Shall I do the logout-login thing that they recommend (above)?


 


(3) RPM experiment gives an error message:


617-Anicks-MacBook:~ 617anick$ sudo RPM -ivh pqsmol-trial-2.0-1.x86_64.rpm
Password:
error: Invalid number of transaction elements.
617-Anicks-MacBook:~ 617anick$


 


 


David


 


617-Anicks-MacBook:~ 617anick$ ls /opt/local/lib/lib*dylib
/opt/local/lib/libAppleWM.7.dylib
/opt/local/lib/libAppleWM.dylib
/opt/local/lib/libFS.6.dylib
/opt/local/lib/libFS.dylib
/opt/local/lib/libGL.1.dylib
/opt/local/lib/libGL.dylib
/opt/local/lib/libGLU.1.dylib
/opt/local/lib/libGLU.dylib
/opt/local/lib/libICE.6.dylib
/opt/local/lib/libICE.dylib
/opt/local/lib/libOSMesa.8.dylib
/opt/local/lib/libOSMesa.dylib
/opt/local/lib/libOpenVG.1.dylib
/opt/local/lib/libOpenVG.dylib
/opt/local/lib/libSM.6.dylib
/opt/local/lib/libSM.dylib
/opt/local/lib/libX11-xcb.1.dylib
/opt/local/lib/libX11-xcb.dylib
/opt/local/lib/libX11.6.dylib
/opt/local/lib/libX11.dylib
/opt/local/lib/libXau.6.dylib
/opt/local/lib/libXau.dylib
/opt/local/lib/libXaw.6.dylib
/opt/local/lib/libXaw.7.dylib
/opt/local/lib/libXaw.dylib
/opt/local/lib/libXaw6.6.dylib
/opt/local/lib/libXaw6.dylib
/opt/local/lib/libXaw7.7.dylib
/opt/local/lib/libXaw7.dylib
/opt/local/lib/libXcomposite.1.dylib
/opt/local/lib/libXcomposite.dylib
/opt/local/lib/libXdmcp.6.dylib
/opt/local/lib/libXdmcp.dylib
/opt/local/lib/libXext.6.dylib
/opt/local/lib/libXext.dylib
/opt/local/lib/libXfixes.3.dylib
/opt/local/lib/libXfixes.dylib
/opt/local/lib/libXfont.1.dylib
/opt/local/lib/libXfont.dylib
/opt/local/lib/libXfontcache.1.0.0.dylib
/opt/local/lib/libXfontcache.1.dylib
/opt/local/lib/libXfontcache.dylib
/opt/local/lib/libXft.2.dylib
/opt/local/lib/libXft.dylib
/opt/local/lib/libXi.6.dylib
/opt/local/lib/libXi.dylib
/opt/local/lib/libXinerama.1.dylib
/opt/local/lib/libXinerama.dylib
/opt/local/lib/libXmu.6.dylib
/opt/local/lib/libXmu.dylib
/opt/local/lib/libXmuu.1.dylib
/opt/local/lib/libXmuu.dylib
/opt/local/lib/libXp.6.dylib
/opt/local/lib/libXp.dylib
/opt/local/lib/libXpm.4.dylib
/opt/local/lib/libXpm.dylib
/opt/local/lib/libXrandr.2.dylib
/opt/local/lib/libXrandr.dylib
/opt/local/lib/libXrender.1.dylib
/opt/local/lib/libXrender.dylib
/opt/local/lib/libXt.6.dylib
/opt/local/lib/libXt.dylib
/opt/local/lib/libXxf86misc.1.dylib
/opt/local/lib/libXxf86misc.dylib
/opt/local/lib/libasprintf.0.dylib
/opt/local/lib/libasprintf.dylib
/opt/local/lib/libatk-1.0.0.dylib
/opt/local/lib/libatk-1.0.dylib
/opt/local/lib/libbz2.1.0.6.dylib
/opt/local/lib/libbz2.1.0.dylib
/opt/local/lib/libbz2.1.dylib
/opt/local/lib/libbz2.dylib
/opt/local/lib/libcairo-gobject.2.dylib
/opt/local/lib/libcairo-gobject.dylib
/opt/local/lib/libcairo-script-interpreter.2.dylib
/opt/local/lib/libcairo-script-interpreter.dylib
/opt/local/lib/libcairo.2.dylib
/opt/local/lib/libcairo.dylib
/opt/local/lib/libcharset.1.dylib
/opt/local/lib/libcharset.dylib
/opt/local/lib/libcrypto.1.0.0.dylib
/opt/local/lib/libcrypto.dylib
/opt/local/lib/libcurses.dylib
/opt/local/lib/libedit.0.dylib
/opt/local/lib/libedit.dylib
/opt/local/lib/libexpat.1.dylib
/opt/local/lib/libexpat.dylib
/opt/local/lib/libffi.6.dylib
/opt/local/lib/libffi.dylib
/opt/local/lib/libfontconfig.1.dylib
/opt/local/lib/libfontconfig.dylib
/opt/local/lib/libfontenc.1.dylib
/opt/local/lib/libfontenc.dylib
/opt/local/lib/libform.5.dylib
/opt/local/lib/libform.dylib
/opt/local/lib/libformw.5.dylib
/opt/local/lib/libformw.dylib
/opt/local/lib/libfreetype.6.dylib
/opt/local/lib/libfreetype.dylib
/opt/local/lib/libgdbm.4.dylib
/opt/local/lib/libgdbm.dylib
/opt/local/lib/libgdk_pixbuf-2.0.0.dylib
/opt/local/lib/libgdk_pixbuf-2.0.dylib
/opt/local/lib/libgdk_pixbuf_xlib-2.0.0.dylib
/opt/local/lib/libgdk_pixbuf_xlib-2.0.dylib
/opt/local/lib/libgettextlib-0.18.3.dylib
/opt/local/lib/libgettextlib.dylib
/opt/local/lib/libgettextpo.0.dylib
/opt/local/lib/libgettextpo.dylib
/opt/local/lib/libgettextsrc-0.18.3.dylib
/opt/local/lib/libgettextsrc.dylib
/opt/local/lib/libgio-2.0.0.dylib
/opt/local/lib/libgio-2.0.dylib
/opt/local/lib/libgirepository-1.0.1.dylib
/opt/local/lib/libgirepository-1.0.dylib
/opt/local/lib/libglib-2.0.0.dylib
/opt/local/lib/libglib-2.0.dylib
/opt/local/lib/libgmodule-2.0.0.dylib
/opt/local/lib/libgmodule-2.0.dylib
/opt/local/lib/libgobject-2.0.0.dylib
/opt/local/lib/libgobject-2.0.dylib
/opt/local/lib/libgraphite2.3.0.1.dylib
/opt/local/lib/libgraphite2.3.dylib
/opt/local/lib/libgraphite2.dylib
/opt/local/lib/libgthread-2.0.0.dylib
/opt/local/lib/libgthread-2.0.dylib
/opt/local/lib/libharfbuzz.0.dylib
/opt/local/lib/libharfbuzz.dylib
/opt/local/lib/libhistory.5.0.dylib
/opt/local/lib/libhistory.5.1.dylib
/opt/local/lib/libhistory.5.2.dylib
/opt/local/lib/libhistory.6.1.dylib
/opt/local/lib/libhistory.6.2.dylib
/opt/local/lib/libhistory.6.dylib
/opt/local/lib/libhistory.dylib
/opt/local/lib/libiconv.2.dylib
/opt/local/lib/libiconv.dylib
/opt/local/lib/libintl.8.dylib
/opt/local/lib/libintl.dylib
/opt/local/lib/libjasper.1.0.0.dylib
/opt/local/lib/libjasper.1.dylib
/opt/local/lib/libjasper.dylib
/opt/local/lib/libjpeg.9.dylib
/opt/local/lib/libjpeg.dylib
/opt/local/lib/libltdl.7.dylib
/opt/local/lib/libltdl.dylib
/opt/local/lib/liblzma.5.dylib
/opt/local/lib/liblzma.dylib
/opt/local/lib/liblzo2.2.dylib
/opt/local/lib/liblzo2.dylib
/opt/local/lib/libmenu.5.dylib
/opt/local/lib/libmenu.dylib
/opt/local/lib/libmenuw.5.dylib
/opt/local/lib/libmenuw.dylib
/opt/local/lib/libncurses.5.dylib
/opt/local/lib/libncurses.dylib
/opt/local/lib/libncursesw.5.dylib
/opt/local/lib/libncursesw.dylib
/opt/local/lib/libpanel.5.dylib
/opt/local/lib/libpanel.dylib
/opt/local/lib/libpanelw.5.dylib
/opt/local/lib/libpanelw.dylib
/opt/local/lib/libpango-1.0.0.dylib
/opt/local/lib/libpango-1.0.dylib
/opt/local/lib/libpangocairo-1.0.0.dylib
/opt/local/lib/libpangocairo-1.0.dylib
/opt/local/lib/libpangoft2-1.0.0.dylib
/opt/local/lib/libpangoft2-1.0.dylib
/opt/local/lib/libpangoxft-1.0.0.dylib
/opt/local/lib/libpangoxft-1.0.dylib
/opt/local/lib/libpixman-1.0.dylib
/opt/local/lib/libpixman-1.dylib
/opt/local/lib/libpng.dylib
/opt/local/lib/libpng15.15.dylib
/opt/local/lib/libpng15.dylib
/opt/local/lib/libpython2.7.dylib
/opt/local/lib/libquartz-wm-ds.1.dylib
/opt/local/lib/libquartz-wm-ds.dylib
/opt/local/lib/libreadline.5.0.dylib
/opt/local/lib/libreadline.5.1.dylib
/opt/local/lib/libreadline.5.2.dylib
/opt/local/lib/libreadline.6.1.dylib
/opt/local/lib/libreadline.6.2.dylib
/opt/local/lib/libreadline.6.dylib
/opt/local/lib/libreadline.dylib
/opt/local/lib/libruby.1.9.1.dylib
/opt/local/lib/libruby.1.9.dylib
/opt/local/lib/libruby1.9.dylib
/opt/local/lib/libsqlite3.0.8.6.dylib
/opt/local/lib/libsqlite3.0.dylib
/opt/local/lib/libsqlite3.dylib
/opt/local/lib/libssl.1.0.0.dylib
/opt/local/lib/libssl.dylib
/opt/local/lib/libtermcap.dylib
/opt/local/lib/libtiff.5.dylib
/opt/local/lib/libtiff.dylib
/opt/local/lib/libtiffxx.5.dylib
/opt/local/lib/libtiffxx.dylib
/opt/local/lib/libxcb-composite.0.dylib
/opt/local/lib/libxcb-composite.dylib
/opt/local/lib/libxcb-damage.0.dylib
/opt/local/lib/libxcb-damage.dylib
/opt/local/lib/libxcb-dpms.0.dylib
/opt/local/lib/libxcb-dpms.dylib
/opt/local/lib/libxcb-dri2.0.dylib
/opt/local/lib/libxcb-dri2.dylib
/opt/local/lib/libxcb-glx.0.dylib
/opt/local/lib/libxcb-glx.dylib
/opt/local/lib/libxcb-randr.0.dylib
/opt/local/lib/libxcb-randr.dylib
/opt/local/lib/libxcb-record.0.dylib
/opt/local/lib/libxcb-record.dylib
/opt/local/lib/libxcb-render.0.dylib
/opt/local/lib/libxcb-render.dylib
/opt/local/lib/libxcb-res.0.dylib
/opt/local/lib/libxcb-res.dylib
/opt/local/lib/libxcb-screensaver.0.dylib
/opt/local/lib/libxcb-screensaver.dylib
/opt/local/lib/libxcb-shape.0.dylib
/opt/local/lib/libxcb-shape.dylib
/opt/local/lib/libxcb-shm.0.dylib
/opt/local/lib/libxcb-shm.dylib
/opt/local/lib/libxcb-sync.0.dylib
/opt/local/lib/libxcb-sync.dylib
/opt/local/lib/libxcb-util.1.dylib
/opt/local/lib/libxcb-util.dylib
/opt/local/lib/libxcb-xevie.0.dylib
/opt/local/lib/libxcb-xevie.dylib
/opt/local/lib/libxcb-xf86dri.0.dylib
/opt/local/lib/libxcb-xf86dri.dylib
/opt/local/lib/libxcb-xfixes.0.dylib
/opt/local/lib/libxcb-xfixes.dylib
/opt/local/lib/libxcb-xinerama.0.dylib
/opt/local/lib/libxcb-xinerama.dylib
/opt/local/lib/libxcb-xprint.0.dylib
/opt/local/lib/libxcb-xprint.dylib
/opt/local/lib/libxcb-xtest.0.dylib
/opt/local/lib/libxcb-xtest.dylib
/opt/local/lib/libxcb-xv.0.dylib
/opt/local/lib/libxcb-xv.dylib
/opt/local/lib/libxcb-xvmc.0.dylib
/opt/local/lib/libxcb-xvmc.dylib
/opt/local/lib/libxcb.1.dylib
/opt/local/lib/libxcb.dylib
/opt/local/lib/libxkbfile.1.dylib
/opt/local/lib/libxkbfile.dylib
/opt/local/lib/libxml2.2.dylib
/opt/local/lib/libxml2.dylib
/opt/local/lib/libyaml-0.2.dylib
/opt/local/lib/libyaml.dylib
/opt/local/lib/libz.1.2.8.dylib
/opt/local/lib/libz.1.dylib
/opt/local/lib/libz.dylib
617-Anicks-MacBook:~ 617anick$

Hi David,

One of those may well be the right file. It seems to be looking for an earlier version of X11 though, which doesn't seem right.

I would definitely advise the log out and log in advice. Maybe editing Launchctl will be worth a try if that fails. If we need to try that then Lingon.app is the best thing for editing it. You can Google Lingon.

I will also test out the application on Mountain Lion.

It is 2:30 am here, so when you reply I will most likely be gone offline. I will be online for about another half an hour I think. I am in Ireland, GMT timezone, and will be back online early in the morning to take your reply.

I will test it on Mountain Lion in the morning and let you know if I can get it going.

Best regards,
David.
Ask Your Own Mac Question
Customer reply replied 4 years ago

Hi David,


Logging out and in did not change anything that I can see.


It still seems to me that either we have to find out where to get libgtk-x11-2.0.0.dylib, or give up.


It is good for you to get sleep. You have really worked hard on my problem and I appreciate it. Maybe I can find another program entirely that will do the same things that pqsmol would do. I am going to look into that. And I will call the company, maybe everyone is on vacation and that's why they're not replying.


At least I learned some interesting things and I know I am not missing something obvious. Tomorrow I will be busy all day and will not get to work on this.


Take care, David

Hi David,

You're very welcome. I can spend time on this tomorrow when you are doing other things. Those dynamic libraries can be a real headache, I've had problems before using macports and fink etc to get software working. Looking at the application itself it looks like it relies heavily on the X window system, so I think that we fix that we fix the issue.

I will work on getting it running on Mountain Lion, and on a solution for Leopard, talk to you tomorrow.

Best regards,
David.
Ask Your Own Mac Question
Hi David,

Can you try installing X11 2.6.3 from http://xquartz.macosforge.org/trac/wiki/Releases and then install and try launching the software again, thanks.

Let me know how it goes when you get a chance.

Sincerely,
David.


Ask Your Own Mac Question
Customer reply replied 4 years ago

Hi David,


 


No luck. The list of files in /opt/local/lib is slightly different after v. 2.6.3, but still does not include a libgtk-x11-2.0.0.dylib. Installing and attempting to run pqsmol results in the same error.


 


Just curious if you tried downloading and installing and running pqsmol on your machines -- the "trial version" is the one I am after since it has everything I need (www.pqs-chem.com). If it works for you, do you think it would make sense for me to upgrade to Mtn Lion 10.8.4 (or whatever is current)? I believe I can do so for just $20. Would there be any danger in doing so? If I upgrade and subsequently re-install pqsmol, can you predict if pqsmol would work?


 


David

Hi David,

I installed it no problem, but it will not launch. I get 'pqsmol.x: cannot execute binary file'.

I'm not sure why, I checked and it is set as an executable. It is most likely to be that it is not the right type of binary for Mountain Lion, thus the software is not compatible with Mountain Lion.

Therefore I would not recommend upgrading to Mountain Lion just to try this software.

The support for this over the web is very poor, and you say you have been trying to contact them too. That's very bad.

I would recommend trying other software that performs the same functionality. I did a Google search on it and it threw up this Wikipedia page. There seems to be a lot of software in this area.
http://en.wikipedia.org/wiki/Category:Computational_chemistry_software

It is a long list, but looks fairly comprehensive. I think if you go through what's there, you will find something that does what you want, probably even more specifically than PQS.

Let me know what you think about this, and if you want I can try contacting PQS on your behalf. I feel there is no point in troubleshooting much more without knowing some basic facts about the software.

Kind regards,
David.
Ask Your Own Mac Question
Customer reply replied 4 years ago

Thanks David. I see that it is time to close out this query. I appreciate all your good efforts. Unfortunately we must list it as one of the small minority of inquiries that were not successfully resolved.


I spoke w PQS. As I suspected, the main tech guy there (Pawel Wolinski, whom I know from previous interactions) is on a month-long vacation to his native Poland. He will be returning in August and I will see if I can get a response then.


I can consider other molecular viewing software programs, but my requirements (automatic display of hydrogen bonding, particular graphical projections, recognition of certain input formats, etc) narrow the options a lot, which is why I may still hold out for this program if I can get it to work.


Thanks again,


David A.

Hi David,

I think it's great that you have access to the author of the software, that doesn't often happen.

I'm a bit disappointed I could get it fixed for you.

If we were to persevere I would try installing this on a clean Mac OS X install, etc. and it would end up taking a long time. I think it's much better to wait to speak to the software developer directly.

I hope it works out smoothly and I'm sure with access to the developer it will.

Please feel free to request me on any future Mac questions, I will be very happy to help.

Your sincerely,
David.
David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1,556
Experience: BSc H.Dip Apple Certified Professional
Verified
David and 87 other Mac Specialists are ready to help you
Ask your own question now
Ask David Your Own Question
David
David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1,556
1,556 Satisfied Customers
Experience: BSc H.Dip Apple Certified Professional

David is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,556 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I forgot how to download a CD from my computer to my ipod
I forgot how to download a CD from my computer to my ipod nano. I have the nano connected to USB port and a disk in now what? … read more
Kris R
Kris R
IT Manager
Computing
2,648 satisfied customers
I just recieved a new ipad. My wife will use it. I thought
i just recieved a new ipad. My wife will use it. I thought ipads had to have a gmail address but hers is hotmail and she does not want to change. I have not verified the address in the ipad, but canno… read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
I need help on the activation lock. Well the thing is I
Well the thing is I bought this iPhone online and I don't know the previous owner … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
Forgot passcode iPhone 6 Phone locked. I don't know.
Forgot passcode iPhone 6 Phone locked JA: When did you last change your password ***** Apple ID? Customer: I don't know.***@******.*** JA: Did you try resetting through Apple's online account reset to… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
This ipad says disabled connect to itunes, how do i do that.
this ipad says disabled connect to itunes, how do i do that … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,088 satisfied customers
I just bought the iPhone 10 and in the process of changing
I just bought the iPhone 10 and in the process of changing my password ***** was locked out till January 26. Is there a way of by passing this lock out period so that I can use my phone? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,088 satisfied customers
Can't find my apple password serial # is w875100fx8a; user
can't find my apple password serial # is w875100fx8a; user id is … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
I need activation help. Apple iPad. I can't get past the
Apple iPad. I can't get past the activation password ***** Apple ID … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
My apple Ipad has locked me out. I do not have a passcode
My apple Ipad has locked me out. I do not have a passcode only a password. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,088 satisfied customers
Safari has been blocked since this afternoon. I used this
It says it has been blocked because some sex pictures. I stipped right away but has been blocked … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
My aunt gave me her I phone (i6s) and took off my old i5 but
my aunt gave me her I phone (i6s) and took off my old i5 but it is having an issue syncing up through itunes … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
Can you help me with my apple account? I think so not great
I think so not great on computers but i purchased a book thru ibooks and just wondering how long it takes to get a receipt. i bought the book 12 Jan and the receipt is still pending. sorry silly question. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,088 satisfied customers
Inadvertently signed into Google for. Email and used
email and used Safari's password ***** am now trying to go back to yahoo with difficulty. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
Once I down load a CD the music is into iTunes but now that
Once I down load a CD the music is into iTunes but now that music is not synced to hear the music on my iPod. … read more
Kris R
Kris R
IT Manager
Computing
2,648 satisfied customers
Hii. I forgot my GalleryVT password. How to resetting my
Hii JA: Hello. How can I help? Customer: Yes JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: I forgot my GalleryVT password JA: Anything else you want … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
On January 16,2018 I successfully reset my pass word and
On January 16,2018 I successfully reset my pass word and security answers.But when I try to use them they don't work?? For example when I try to open my adobe. It says this computer doesn't recognize … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
My phone has the iTunes icon and says
My phone has the iTunes icon and says supportapple.com/iPhone/restore … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
Ipadpro2017disabled why. Ipadpro256gb forgot passcodeandnew.
ipadpro2017disabled why JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: ipadpro256gb forgot passcodeandnew JA: How long has this been going on with you… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x