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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8527
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Why wont MacBook pro go to password XXXXX at start up

Customer Question

Why wont MacBook pro go to password XXXXX at start up
Submitted: 4 years ago.
Category: Mac
Expert:  Dustin replied 4 years ago.
Welcome To JustAnswer!

My name is Dustin, And I am one of the Experts who will assist you today!

Are you saying that you want the password box to show up when you start the computer, and before you can use it?

Or, are you saying that your macbook wont turn on all the way, and wont ask for the password ?

Customer: replied 4 years ago.

The MacBook turns on normally and wont go to password box . Normally when you turn on laptop the password box appears you put in password and then homepage comes on

Expert:  Dustin replied 4 years ago.

I can help you fix this.. But first I need one small piece of info.. With your macbook running and at the desktop background..

At the top left click the word apple, then click about this mac.

What version do you have? 10.6.8 10.7.4 10.8.4 ?
Customer: replied 4 years ago.

Let me try to explain to you how this laptop works. First you turn on the pc youhear a chime and a grey sscreen appears and there's a small icon turning that shows it's warming up then a password box appears and you put your password in hit enter button and pc then goes to homepage but now my password box will not appear so i cant get to homepage

Customer: replied 4 years ago.
Relist: Answer quality.
MacBook pro turns on normally but password box doesn't appear so i can't get to homepage
Expert:  Daniel replied 4 years ago.
Hello, my name is Dan.
I will do my best to help you, the only stupid question is the unasked one.

Just as Justin said, we need a little more info to assist you with this issue.
Please help us help you.

This will help answer you.

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