Ask Mac Questions and Get Answers from Experts ASAP
hello my name is XXXXX XXXXX it will be my pleasure to assist you..our effort is to create satisfaction ...NO RATING ...till you are satisfied...if you need another expert please ask for the opt out option
have you tried resetting your apple id password
Not resetting. Should I try that in the App Store?
change your password XXXXX
Sorry, should I just change the password?
OK. Changed the password XXXXX something else. Still get the same error message
what version iphoto are you using please
also have you tried it while your machine is in safe mode
No. Not sure how to do that
To start up into Safe Mode (to Safe Boot), do this:
During startup in Mac OS X v10.4 through Mac OS X v10.6.8, you will see "Safe Boot" on the login window, which appears even if you normally log in automatically. During startup in Mac OS X v10.2 through v10.3.9, you will see "Safe Boot" on the Mac OS X startup screen.
To leave Safe Mode, restart the computer normally, without holding any keys during startup.
OK. I will try that. How do I then reconnect with you?
the same way you initially signed ....before you do that ...lets try one thing also if thats ok with u
its sounds complicated but please do not panic...I am here for assistance if you get stuck
please follow the instructions carefully....this is from my apple counterpart
finder is on the bottom all the way to the left of the iphoto icon
OK I will give it a try. I am still not sure how to get back to you after rebooting though
also may i ask a questions
is your date and time on your computer accurate?
files now deleted. Please feel free to ask
is your date and time accurate?
it says todays day and the right time with year? im sorry just ruling out a few things
Yes - all correct
if those files have been deleted please restart your computer and then try again
Just getting to point 2 - certificates
OK - No blue + over any of the certificates
shall I proceed and reboot anyway?
I have now got an ICloud error message appearing - Is this connected to the current problem?
two separate programs
That was due to a change in password. OK, I will reboot but if you dont hear back from me within 10min, can you please email me. Also, will I be able to connect with you in safe mode?
yes re enter new password XXXXX icloud
i will send you an email as soon as you restart
please click on the apple icon and do software update
OK - In safe mode now
Same error message
Shall I do the software update now?
and when you got to time zone you are set to the right time zone?
There are no software updates available
Time zone is correct
after that i will give another expert a shot to see if he has any ideas....usually these steps dont work...we recommend contact apple to check your account setting ......but lets see if another expert has any idea
did you try this
OK - done. Shall I restart in Safe or Normal
OK. Be right back
try it now please
and you did the keychain reset ?
By switching off the 2 certificate check boxes - yes
from the failure of these steps i think its an account issue corrected by apple....however as i stated your satisfaction is important to me so if you would like another expert i can provide that for you...i have been working alongside apple and we came up with those steps we provided
Ill try anything to get this resolved
no problem which option would you like to exercise....contacting apple to re configure your account or another expert...i have apples information as well if you need it
What would you recommend - Go to an apple store for assistance or through their help line?
i am scared to give my honest opinion of fear that you may feel im defering your issue....however i would recommend the apple store...this issue is not common and is quiet frequent...usually if those tips dont work then its an account issue solve within 15 mins of being at apple...
I would prefer honesty. We have just had an apple store open in my home town so I will give them a call. I really appreciate your assistance so for though
i am sorry the tips could not work...BUT i guarantee the apple store will be your last stop and you issue will be fixed...i just hope the tips had worked...
OK. Thanks very much
If for some reason you were dissatisfied with the tips giving and wish not to Rate me ...i totally understand..my concern is getting your iphoto and you account working properly
We will get it sorted somehow. By the way, I am running my machine with a Windows Partition - would this make any difference?
you should be able to still get in you account
OK. Thanks. XXXXX rate you now and sign off?
yes you may