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Ask Viet - Mac Tech Your Own Question
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 37873
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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I have 16 cent balance in my I tunes account and want to change

Customer Question

I have 16 cent balance in my I tunes account and want to change stores and it won't let me change with the balance.. How do I get rid of the balance to change stores?
Submitted: 4 years ago.
Category: Mac
Expert:  Viet - Mac Tech replied 4 years ago.

Hello Michael! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Here are two possible solutions:

1.) Add a credit card to your Apple ID / iTunes account:
, then buy a cheap paid app ($0.99), then it will use the balance.

2.) Submit the issue to the iTunes store at the website below and request to remove the balance:

Please let me know if there is still any issue later. You can click on the Reply to Expert tab below and reply back to me, so I can help further as needed. Thank you very much.