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Hello Terry! Thank you for your question, and I will be assisting you today.I'm sorry about the issue. Please try to shut down/ restart the iPad this way: press and hold both the Power button and the Home buttons together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.
Please let me know if it works or not. You can click on the Reply to Expert tab below and reply back to me, so I can help further as needed. Thank you very much.