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hello my name is XXXXX XXXXX i can assist you
ok that would be great
it sounds linke y our system is overheating causing the fan to run that loud
i know you did a smc reset
did you do a pram reset?
i dont think its overheating. not hot to touch, fan starts immediatley on startup. i followed instructions for pram reset but computer did not start up while i was holding the keys down. should I try again?
yes try again
how long should it take to restart. when i tried it just kept alternating from grey screen to black. My sound isnt working so I will not hear the start up sound
i'll try again. i'll be back
may i be honest?
usually you computer is suppose to perform that function no matter what unless hd failure...i completely understand that is not what you may want to hear right now....please let me know and i can opt out for another expert...All i ask is you KINDLY NOT RATE ME....i just didnt want to waste your time any longer and this is coming from an active mac tech and a mac user
please let me know
i appreciate the honesty. ok
would you like for me to opt out
no problem please only rate me if you find out after you communications with other experts that i were right