Mac

I am having constant problems with Powerpoint for Mac files…

This answer was rated:
I am having constant problems...
I am having constant problems with Powerpoint for Mac files freezing and locking up when I try to rename them, or modify them after saving/exporting under a new name.

The latest one shows error 43. It worked fine yesterday. I have renamed it, now it won't let me do anything, even move it to the... Read full answer
I am having constant problems with Powerpoint for Mac files freezing and locking up when I try to rename them, or modify them after saving/exporting under a new name.

The latest one shows error 43. It worked fine yesterday. I have renamed it, now it won't let me do anything, even move it to the trash. Under 'Get info' it tells me it is 1 38.4 MB .pptx file, not locked. Under sharing and permissions it says: 'You have unknown access'.

What is happening please?
Show More
Show Less
Ask Your Own Mac Question
Answered in 21 minutes by:
7/12/2013
Daniel Whelan
Daniel Whelan, Mac Support Specialist
Category: Mac
Satisfied Customers: 40
Experience: Apple Certified Support Professional, Full Time Mac Technical Manager for 8+ years, HND Photography
Verified

Daniel Whelan :

Hi, In your filename don't use these characters. ? [ ] / \ = + < > ; : " , | *

Daniel Whelan :

Also do a repair permission on your hard drive. To do that go to applications-utilities-disk utility. Open disk utility and highlight your drive on the left hand side and click "repair disk permissions" (it may take 15-20 mins to complete). Hopefully one of those will solve your issue but if not let me know.

Customer:

Thank you. That worked - I am now able to open the file, rename it, and open it again.

Customer:

But can you explain a bit more about what the problem was and how to avoid it in future? I have had this kind of problem several times. Powerpoint for Mac does seem to behave in an unpredictable way when you make changes to files, especially renaming. Similar problems occur when I save files as .ppt (1997-2004) - I have learnt never to make changes once they are saved as .ppt, and have lost work on occasion.

Customer:

If you can help me understand and avoid these problems in future it will be £32 well spent!

Customer:

Thanks.

Daniel Whelan :

Great, I'm glad you are back to working. The file and folder name characters are generally allowed by Apple OS X but not allowed by Windows so some microsoft programs for mac get confused when they have them in their name because the programmers have not/could not allow for the differences between the two platforms. The permissions issue could affect any file/folder, it may occur because of another issue (such as file naming) or moving files into different folders which have different permissions that it may then take on (which you may or may not want) or they get corrupted for some other underlying reason and need repairing. Hope that helps explain it and if you need any other help in the future please let me know.

Customer:

Thanks. Just went for lunch. It seems to be a permissions issue rather than a filenames issue, so a last question: Is there any way to avoid Powerpoint permissions getting corrupted so easily? Is there a safe renaming procedure, for example? Or a safe procedure for saving a Powerpoint file with a different name - perhaps by saving it in a different folder?

Daniel Whelan :

The permissions should not change that often. Create a new folder and make sure you have full read/write permissions to the folder. Put a test ppt file in it and rename it a few times to see what happens to the file permissions (they should not change). Don't save in a folder or subfolder with any of the unusual characters in it.

Customer:

OK, many thanks. Very helpful.

Daniel Whelan
Daniel Whelan, Mac Support Specialist
Category: Mac
Satisfied Customers: 40
Experience: Apple Certified Support Professional, Full Time Mac Technical Manager for 8+ years, HND Photography
Verified
Daniel Whelan and 87 other Mac Specialists are ready to help you
Ask your own question now
Still looking for an answer to your question? 
Similar Q&As
The iTunes Library Genius.itdb file is locked, on a locked
The iTunes Library Genius.itdb file is locked, on a locked disk, or you do not have write permission for this file. … read more
Ashik
Ashik
Master's Degree
10,065 satisfied customers
When I try to open .pptx files, I get the following message"
When I try to open .pptx files, I get the following message" PowerPoint cannot open files in the “Microsoft PowerPoint presentation” format." … read more
Ashik
Ashik
Master's Degree
10,065 satisfied customers
Im trying to re-size and image in Preview (Mac OS X), but
I'm trying to re-size and image in Preview (Mac OS X), but its not letting me save... any idea why? any workarounds?… read more
Josh
Josh
It Support Specialist,
Associate Degree
7,736 satisfied customers
Stop searching for answers—
Is there to rename the .mov file in phone booth? it just saves
Is there to rename the .mov file in phone booth? it just saves as "Movie on 2013-4-19 at 19:04! When I am sending in a self-taped audition, that won't work! I need to have my name and the role I'm rea… read more
Mike
Mike
Mac Medic,
Some college
8,574 satisfied customers
I have recently moved home. My pictures are stored in time
I have recently moved home. My pictures are stored in time machine. Now that I am trying to access them the following message comes up The iPhoto Library is locked, on a locked disk, or you do not hav… read more
Ashik
Ashik
Master's Degree
10,065 satisfied customers
PowerPoint presentation 97-2004 hangs and will not open. Using
PowerPoint presentation 97-2004 hangs and will not open. Using pptx but saved it back because client had trouble opening newer version. Ideas? thanks, Melody… read more
Mike
Mike
Mac Medic,
Some college
8,574 satisfied customers
Get a personalized answer to your question. 
I have a question about the Microsoft Powerpoint 2008 for Mac.
I have a question about the Microsoft Powerpoint 2008 for Mac. I renamed my powerpoint file I was working on and now I cannot access it. It says error -108 and also error -35 comes up. I followed your… read more
David
David
Mac Support Specialist,
Bachelor's Degree
2,310 satisfied customers
Good morning David. The computer worked fairly well for the
Good morning David. The computer worked fairly well for the evening, then this morning it's back to freezing up. Getting the colored wheel thing again and having to wait excessively long between click… read more
David
David
Mac Support Specialist,
Bachelor's Degree
2,310 satisfied customers
Hi I use office 2008 for mac . i had to uninstall the soft
Hi I use office 2008 for mac . i had to uninstall the soft ware and reinstall it back . When i reinstalled the soft ware . i have lost all my latest emails and addresss on Entourage. How can i retrive… read more
Mike
Mike
Mac Medic,
Some college
8,574 satisfied customers
Still looking for an answer to your question? 
When I open a doc in pptx that was created in ppt many pictures
When I open a doc in pptx that was created in ppt many pictures do not show up although if I click on where the photo is supposed an empty box appears. How do I get my photos to show up?… read more
Mike
Mike
Mac Medic,
Some college
8,574 satisfied customers
Good evening. You recently solved a problem for me. I am
Good evening. You recently solved a problem for me. I am a new Mac user. I am having two problems which I believe are related. I can no longer export my bookmarks in html format in both Safari and Fir… read more
Daniel
Daniel
Mac Genius,
High School or GED
4,711 satisfied customers
I have a ppt that will not open. I created it on a Mac, saved
I have a ppt that will not open. I created it on a Mac, saved it on the Mac, and now it won't open. The error I get is: PowerPoint cannot open the file Macintosh HD:Users::Documents::.pptx. The file m… read more
Danh
Danh
Bachelor's Degree
927 satisfied customers
Stop searching for answers—
I recently installed Leopard on my POwerPC G5. I am running
I recently installed Leopard on my POwerPC G5. I am running out of space on my hard drive, so I burned the archived OS 9 to disk. Can I now trash it?… read more
Daniel
Daniel
Mac Genius,
High School or GED
4,711 satisfied customers
I have some pictures that I imported to this computer, a mac
I have some pictures that I imported to this computer, a mac mini with snow leopard. I want to work on these pictures, but the files are locked. I cannot unlock them. I would like to unlock the whole … read more
Mike
Mike
Mac Medic,
Some college
8,574 satisfied customers
Hi i am unable to get iMovie to encode my project--I choose
Hi i am unable to get iMovie to encode my project--I choose SHARE from the menu, click on iDVD and it begins to process but ALWAYS stops at 43 minutes...... same with SHARE to MEDIA BROWSE--freeZe up … read more
Ashik
Ashik
Master's Degree
10,065 satisfied customers
Get a personalized answer to your question. 
iMovie Problem ... Sirs ... I have a MacBook. whenever
iMovie Problem ... Sirs ... I have a MacBook. whenever I edit a movie in iMovie and send it to my desktop or try to share it or upload it to You Tube, etc., I always get it in AUDIO only with no video… read more
Ashik
Ashik
Master's Degree
10,065 satisfied customers
I created a project in imovie on my MacBook computer and shared
I created a project in imovie on my MacBook computer and "shared" it with my media browser. Now I can't find the original editing window with that project in it. The editing was not finished and I'd l… read more
Mike
Mike
Mac Medic,
Some college
8,574 satisfied customers
I have a locked powerpoint presentation on my mac that I want
I have a locked powerpoint presentation on my mac that I want to delete... it's a read only file but it wont delete, just messes up the trash function. How do I ge rid of it?… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,629 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,574 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

John T. F.

John T. F.

Apple Consultant

2,783 satisfied customers

20+ years in the computer/Mac industry

Vinod Menon

Vinod Menon

Support Specialist

2,559 satisfied customers

worked as a Tech support Associate for Apple products

David

David

Mac Support Specialist

2,310 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less
Ashik, MBA, BCA

Ashik, MBA, BCA

Mac Specialist

10 years experience troubleshooting Macs, iPhones, iPads and more

10,025 Satisfied Customers

Pearl avatarPearl, Assistant